Complaints
Complaints > Telecommunication Services > AT&T/BELL SOUTH and DTV

Misleading Marketing/Promotions

By NPJB, 9 Aug 2008 | Country: United States
In Jan '8 I agreed to a "Bundle" Pkg. with ATT/Bell South t0 include residential. long distance,DSL and DTV w/all local channels and HDDVR capable receiver. I asked many questions, specifically the contract committment,and was told 6 mo. to include local extended local, unlimited long distance, high speed DSL, and DTV with 6 months free Premium Channels. Cost $130. month. All went well until yhe  DTV tech came in, got everything set up and handed me the work order to sign verifying that my service was set up and ready to be activated. Needless to say...... read the fine print is a bit of advise to always follow. Not only do I NOT get any local channels, nor did I get the HHDVR Receiver (Thay wanted to charge me $99. more for an upgrade. When I called DTV I was told that I would have to take this up with ATT/Bell South. I then requested to discontinue the DTV service part of the bundle and was told that would cost me $275. I explained that my bundle service and contract was with AT&T/Bell South, not DTV. That is when he informed me that I had soghned a 2 yr. contract with them. I explained that the only contract I signed was for a 6 mo. promo bundle thru ATT/Bell South and he said the work order I had signed the day before was in fact their own contract and had no obligation toward anything ATT may have misrepresented. So now I'm stuck with what I consider to be an illegal (or at the very least, unethical) contract for a service I wouldn't pay $3. month for because unless you spend about another couple hundred a month ll you get is crap tv, sports, religion. XM Radio, and paid progam info-mercials. I called ATT and was told the service rep I made the agreement with was no longer with the company and there was noyhing they could do.OKAY.... shame on me, but come Jan. 2010....SHAME ON THEM
Bookmark this page:

Post a comment about this complaint

 
Your name or nickname as you would like it to appear in the title of your post.
 
  
Validation Code
Type the characters you see in the picture.
Site Menu
Complaint Categories
Copyright complaintwire.org 2007 | ComplaintWire is not liable for complaints submitted by users.