hewlett-packark support

2 yrs ago I bought a new PC windows xp and what a nightmare with support.  They sold me this PC in plain ENGLISH with no accent, now for 2 weeks I deal with this Indian country and their awful accent. I did not even take advantage of my 1 yr warranty (I found other ways for support)nor was I going to buy an extended warranty.  Last week I bought my mother a laptop. I wanted her to have a nice experince with the web.  I deal with updates and set her up.  Now I need to download a 2 month old french cd, but it won't let me download this software.  It is for windows xp and beta so why won't it download.  Also I had alot of problems with the new windows vista and windows defender, couple that up with HP support and not it's a nightmare that just won't go away.  I must of been temporially insane because I bought a compac P.  What a mistake a sister co Of Hp.  I spend about 10 minutes with this idot in the same old bad english that I just can't understand nor can I make him understand my problems.  He keeps telling me things I allready know and tried but we can't get past the problem at hand.  So by now I am mad, not at him but at me for buying another Hp product, so I quickly tell him tanks but tomorrow I will take care of my problem.  So I packed up the laptop in it's box and the very next day I take it back to the store and get a credit on my credit card.  Never again will I buy an HP product except ink untill my HP photosmard printer tanks.  And when my PC tanks and it can go no further I will buy a Mac.  No more windows vista or windows defender, I spent a day trying to turn off windows defender and couldn't find one.  All these new built-in problems that we didn't need.  Well, I did not buy another laptop yet and will continue to look.  I wanted something compatible for my windows xp, but thats not going to happen.  So next week I am going to look at a Mac.