Cancellation Policy

If you only had one reservation number for all 11 reservations then you are correct.  If you had a separate reservation number for each of the 11 rooms then you should have received 11 cancellation numbers.

I have reserved multiple rooms, all in my name, on several occasions and I have always received a separate reservation number for each room.

I went online to reserve a room, did it all, unfortunately, I didnt read all the small print (who does do that for some of these reservation places anyways), found out after my meetings got cancelled and when I called to cancel the room, that there is a NO CANCELLATION policy for reservations done online.  WHAT COMPANY DOES THAT??? And then I was told that I picked the Advance Purchase Room, well I went online and checked again and thats all that was available to pick.  Very misleading, it should say in big letters before you click next "NO CANCELLATION; SALE FINAL"  or something, which it doesnt.

I too, am a victim of Days Inn  No Cancellation policy.  I cancelled the reservation 11 days in advance, this was the days inn at lancaster pa. The reservation was for a shopping trip with my mom & 2 sisters, 2 rooms. Eleven days before our trip we were informed that our dad has 6 months to live, needless to say, my mom and us didn't feel like shopping or leaving our dad at this time.  That very same day i contacted days inn to cancel reservation, i was then informed that i should have read the NO CANCELLATION POLICY. I made the reservation via web.  Regardless of policy, under some circumstances, most industries will waive the policy terms.  My profession is customer service, which is all about the customer. Not with this company, the charge of 316.00 remains on my credit card.  I am not sure where I will go next with this issue, any advice would be appreciated.  I really think this company should be more sensative to their customers.

Incident
I reserved a night stay at Days Inn Oakhurst but cancelled it the same day 01/20/2008. Months later on 05/20/2008 I received a charge for the one night totalling $340.00 I called but the lady would just jot down my info and said the manager will call me back. I never received a call back from them and now trying to dispute the charge from my Credit card company. Reserved a night stay, cancelled same day wasnt given a code and later charged

Damage Resulting
Might be out $340.00 for a one night reservation that I did not check in.