Sandals Resorts is ripping off with false "upgrades"!

Sandals Royal Bahamian called one week before travel to ask if we wanted to "upgrade" for $350.00 to SIX room categories above what we had purchased...promising all kinds of perks and amenities, and "Honeymoon Suite".  
NONE of what was promised did we get, our room (and the whole resort) was a DUMP, huge hair glob in my broken sink, black mold around entire bathtub, handles broken on tub and sink, room stunk, linens all worn out, view was of the rooftop of a restaurant...Of course when we asked about our "upgrade" no one knew anything about it, rude employees..etc etc.  I wrote an email of complaint WITH pictures, and sent a letter to the CEO.  My email response was , "so sorry, but no one else feels this way"  I wanted my "upgrade" amount back, which I did not get!  This was our second visit to a Sandals, so I am not just ragging on them, we will never go back!  $5000.00 (plus "upgrade") for 6 days is a huge rip-off for what we got!!