Macy's Furniture - Mattress

We bought this mattress brand Sealy, because the sales person told us this is the best one in the market, and with 10 years warranty. After two years of use, the mattress became deformed, causing pain in my back and my wife's back. My wife had to go to chiropractor because the pain started to bother. We decided to put a complain with Macy's. They sent a representative in our house, after several calls, to measure the deepest point of the deformity. The result was a 1/2" deformity.

We called Macy's after three days to know the result of the investigation, and we were told that the company only change the mattress if the deformity is 1 1/2" deep. We do not agree with this proceedings because the mattress is causing us to sleep uncomfortable, in an odd position where the body is forced to be crooked, resulting in back pain.

We would like to receive a full credit to upgrade to a better mattress. If this is not possible we would like to exchange to another one. We bought four mattress with Macy's and this is the only one causing problem, we just need a amicable solution for this case.