Bogus Fees

I have been a Nextel customer for close to 5 years and every month it's the same process... bogus fee's.  I spend so much time on the phone bickering with customer service every month that it's rediculus!  This time, it went so far that I was billed for internet fees for a new line.  In the 5 years I have never had wireless services.  I was informed that the fees "stand" though at time of activation I clearly informed the sales person that the phone is for a 9 year old and I was informed that the  phone will be blocked for no miscellenous charges.

I finally blew up and  even though I will pay a $400.00 disconnetion fee (2 lines) I am fed up with being treated this way by a company that mistreats their long term customers with poor customer service.

Suggestion: Train your CSR staff to appreciate the customers as "we" pay their salary instead of laughing and making fun of the customers in the backgroung when we call for cell phone issues.