This is the worst company I have ever done business with. Your experience is what everyone experiences. Why do people put up with such bad service? Good question! They have charms I can't find anywhere else. But each time I order from them it is the same thing part of the order is filled and the rest goes for months without any word or idea of what is going on. So I am done with them. If anyone else has had a good experience with them I would like to hear about it.
