I contacted the reservations folks and wrote back and forth a couple of times then received a call from William trying to work out the issues I had with the latest reservation. He listened to my complaints and worked hard at trying to work things out, in the end he came through for us and we had a very relaxing time at out timeshare in Puerto Penasco. This is the tenth trip I believe to our timeshare which we purchased in October of 2005, I enjoy the rooms, pool, beach and location of this resort and hope to continue enjoying it.
