Expedia mistakes cost me $1225 and counting

Bought a two-way ticket from Expedia a month in advance and paid $280. Showed up 2 hrs ahead of my flight and the ticket agent said they couldn't find me in the system. They called Expedia's customer service and got no where.

10 mins before my flight, the Expedia agent told me to buy a 1-way ticket and they would reimburse me immediately while they fix the problem. I did and ended up getting on my scheduled flight (in the back of the plane!) and found out I was charged $884.80 for the 1-way tix. I spent my 5-day vacation on the phone & faxing to Expedia customer service to now avail and getting nowhere. 7 days later of spending 2 hrs on the phone each time I called, I still hadn't received my refund, was getting the run around and my refund still hadn't been submitted for processing.

Finally on the 7th day since I was getting no-where with Expedia I got mean, angry and pushy with there customer service in Manilla and refused to back down and finally got them to transfer me to there Tacoma Washington customer service dept (after 2 hrs!!). All they did was send an email saying my M/C was refunded $884.80 but told me it could take another 7-14 days or 2 billing cycles for my bank to process it.

All in all, as a 21 yr old, Expedia cost me a total of $1225, a ruined 5-day vacation by having to deal with there customer service daily and not having any money, ruined my good standing with my bank account by causing me major overdrafts and having to wait now over a week and still counting for my refund.

EXPEDIA refuses to reimburse me for half of the $280 r/t ticket. They don't even acknowledge there mistake. They are however refunding me my $884 extra ticket I had to purchase because of there booking mistake and my bank overcharges.

EXPEDIA's website says our commitment to you is "at no cost to you!". Guess what Expedia...your mistakes cost me $1225 and counting!!