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Complaints > Consumer Electronics > digitalstar.com

no order arrival/ no customer feedback

By Irma, 1 Aug 2008 | Country: Puerto Rico
I ordered two converter boxes on a Wednesday and my credit card was charged the day after the order was placed.  On Tuesday of the following week I still did not receive a shipment confirmation email.  Logically I emailed them but I never received a reply.  So I started to call constantly for two days but I was always but on hold and then told that no representative is available to take my call.  I also left messages.  My order still didn't arrive.  I don't know if it has been sent. I emailed them again but I'm still waiting for a reply.
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Comments

Rating: 0 beans616 - 4 Aug 2008
You probably won't get a satisfactory result from them.  I also ordered 2 converter boxes from them.  1 quit working within 4 days and when I contacted them, they gave me the phone number for the manufacturer.  They also did not reply to me.  The only other response I got from digitalstar.com was when I contaced the Better Business Bureau.  They still would not cooperate and I am stuck with a box that doesn't work.  I would file a dispute with your credit card company!!
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Rating: 0 R. Wess - 12 Sep 2008
I also ordered boxes from Digitalstar.  They were junk when they arrived. I complained to them, and they said they would exchange the boxes, however when I asked what the procedure was to exchange them, they quit corresponding.  I also told them I was going to file a complaint with BBB, and write complaints on internet blogs,  possibly sue them in small claims court...no response. They don't care.
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Rating: 0 a correa - 23 Sep 2008
Hey amigos, yo estoy en la misma situacion.  Sin embargo ellos me contestan, pero no recuelven nada.  En mi caso llamaré al programa de cupones federales para que me devuelvan el dinero si Digitalstar no se comunican.

Hi friends, I had the same situation.  They had some communication with me, but solved nothing.  In my case, I will write the federal cupon program to claim my money back if Digitalstar doesn't communicate.
 Reply  
Rating: 0 A Fool and his money are soon parted. - 1 Oct 2008
I ordered 2 units from them on Sept. 4th. It is now October 1st and they say they will ship soon. Sure, and the check is in the mail. Avoid DigitalStar.com! Don't order anything from them. If you did, go to https://www.dtv2009.gov/EmailUs.aspx and send a message to the people that run the coupon program. Maybe if enough people complain, they will revoke the right for the company to get reimbursed for the coupons. If digitalstar can't use them, nobody will buy from them. Problem solved.
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Rating: 0 Jim W. - 9 Nov 2008
Ordered two converter boxes from digitalstar.com, one Tivax STB-T9 and one Artec T3A.  Artec had issues with power supply but was able to exchange for another Tivax. Tivax seems to be the best in class, great picture quality.
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