auto repairs
Complaint
antonio gale
Country: United States
refused to repair my car, because i dont have enough maint records, when i got my cotract,it states nothing about, oil changes,just the coverage, even though they acknowlege, my 2004 cad dts with the north star eng has rear engen seal leaks, and every window motor in my car has been replaced on my dts, i'll neaver buy another cad, and i'll neaver use this service or recommend themm to anyone anyway place where i would take my car religiously for oil changes, sold the buisness, and neaver kept records by computer, but i did right checks for everything, but they said checks were no good because they have no miles.
Comments
Save your money, and just pay for what you need.
I am Director of Operations of a Service Agreement company from Arkansas. I am not affiliated with the company you purchased your agreement Maintenance is required on all service agreements. However, the issues you have listed are not a result of lack of maintenance. You might consider going "up the ladder" until you can speak with someone that understand your concerns.
We wanted to take this opportunity to address your concerns. American Guardian Warranty is a company committed to making sure that all the issues and claims of our customers are fulfilled. AGW serves 535,000 customers and makes payments of nearly $20 million annually. We welcome our customers to contact us for any issues that they have. At AGW, we work tirelessly to make sure we meet the needs of our customers.
We have been working with the Better Business Bureau since May 2000, to help satisfy our customers and their needs. The BBB is an independent party that provides a fair solution for both consumer and business. They have given us an A+ rating, which is the highest a company can achieve. The only way a company can receive such a rating from the BBB is to resolve issues with consumers using the BBB's solutions. If you would like to verify our rating with the BBB, please copy and past the following link into your browser: http://bit.ly/sGuLhR
In your situation the proof of maintenance to support coverage for engine repair was not adequate per the requirements in your service contract. In the meantime we are in the process of issuing authorization for the Steering Position Sensor, Motor Mount, Driver Seat-Heater Grid and two Outer Tie Rods estimated at $1,500 and have already paid out close to $2,300 in benefits on your previous claims.
As a company, we are more than willing to pay out the entirety of claims given that the customer meets the documentation requirements stated in their service agreement, much like a manufacturer's warranty.
We welcome any and all inquiries regarding our company and its products. For additional information check out our website, read our blog, email us at info@agwarranty.com, or give us a call at 1-(800) 579-2233. We look forward to hearing from you!
Thank you,
American Guardian Warranty
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Do a little research on the company and you'll see they don't just have an A+ BBB rating, they also have over 560,000 customers. They've been around since 2000. They pay nearly 90% of claims via credit card right to the service company without any detailed review, so long as there are no red flags. In the 10% that are flagged, nearly all are paid after a quick review. The ones that aren't paid are the ones who cannot show that they followed their end of the agreement (like with maintenance, or if they are using the vehicle for commercial reasons, like a snow plow).
I believe American Guardian Warranty, like other good insurance companies, works hard to keep rates down by not allowing the small percentage of scammers out there to take advantage of the system. They take care of those who follow the agreement. Think about it this way: They have over 560,000 customers and maybe only a handful of complaints online. My guess is that those people are either ticked that AGW didn't allow themselves to be scammed, or ticked that they didn't follow the agreement by keeping their own maintenance records.
My experience with American Guardian Warranty has been nothing but positive. Too bad the 559,000 other satisfied customers don't go online to post their compliments so people can see that there are way more satisfied people than dissatisfied people.
Not awe inspiring if you ask me!
I'm hoping they throw me a curve ball and treat me right. Not crossing my fingers though.
Not awe inspiring if you ask me!
I'm hoping they throw me a curve ball and treat me right. Not crossing my fingers though.