Poor customer service.
Complaint
Fletjas
Country: United Kingdom
Had to return first tablet purchased. Still awaiting refund of p+p and company not replying to emails. New tablet still working, but I wouldn't recommend that you purchase anything from this company. Have put 2 reviews on their website about the tablet complaining about the customer service and both have not been posted. I think that they are filtering the customer reviews!!!!! Do not buy, unless you like gambling!!!!
Comments
Qin Zhang email is vincent137573@hotmail.com vincent really!
This below is the UK office address . I have been told by Cathy who seems to be the only one at ebelking that the uk return address is just a PO box and no one is there to receive anything.Who then handles the tablets some sort of ghost! This was after i said i would deliver faulty product by hand . You will now see that there web site which used to state that they had UK customer support has been withdrawn . strange that ?
UK ADDRESS
X ZHANG
Suite 226 Arndale House.
3 The Precinct Hight Street.
Egham,Surrey.
TW20 9HN
United Kingdom
You can also send letters to
Unit 2 - 155 Changxiu Rd,Jiaxing.Zhejiang,China.314100
Telephone:+86 18357363664
Fax:+86 84162288
Email:info@ebellking.com
or
R2118,Building A,Qunxing Square
North Huaqiang,Futian district
Shenzhen
Guangdong Province, 518031
China
vincent137573@hotmail.com
Trouble is every body wants cheap items which is fine but company's like ebelking are out there waiting for you .
USE
1 pay pal
2 credit card
3 find real reviews on line
4 is there a phone no you can call
5 if in doubt ring ghost busters
good luck happy tablet hunters
mac
Product arrived damaged. Power button depressed
Crap US charger with crap travel adapter
Trying to get refund - stone walled
Stay away
You only get to know this after payment is made!
Too late!