Being run by the same people of cardmember services

ComplaintsUnsolicited Phone CallsG.E. security solutions

Complaint

0
Bree
Country: United States
Well i have been dealing with calls from GE security solutions which is being run by Pacific Telecommunications group out of los Angeles CA.They have been saying they are with the FBI checking on what kind of security we have,They say they are calling to give me a free wireless home security system and they will put a sign in our yard.I have been reporting them for the last 2 months.Same tactics as racheal, and cardmember services or cardholder services.They threaten you they call you names,They tell you go F..yourself.So i guess what i'm saying is pacific tele are doing the same thing just a different product now.

Comments

  • 0
    tj
    | 1 reply
    "They have been saying they are with the FBI checking on what kind of security we have,They say they are calling to give me a free wireless home security system and they will put a sign in our yard"

    So not only are they playing the "free security system for putting a sign in your yard" con, they are impersonating the FBI?

    And now "the FBI" is in the "home security" business.

    Why don't you call the FBI with that little tip?
    And file a fraud complaint with the FTC while you are at it.
    • 0
      cochisejustice replies to tj
      Bree and tj! if you guys are there-
      havent finished this report yet, but one of the names this clown used in 2010 sounded similar to PacTel.
      Asia Pacific Telecom
      If it's the same idiot(s) they were alredy sued by the FTC.
      http://www.ftc.gov/os/caselist/1023060/index.shtm

      This bottom-feeder’s goes by Johan Hendrix Smit Duyzentkunst. And, if you think enough of a name, Corporate defendant, and director of Defendant Repo, B.V. (Dutch foreign for profit shell company) Janneke Bakker-Smit Duyzentkunst (“Bakker-Smit”).
      Geez, it’s no wonder an angry American Consumer cursed her! Two of the same  kind of criminals.
      These two geniuses operated Asia Pacific Telecom, Asia Pacific Networks, Repo B.V., SBN Peripherals, Inc SBN Dials, and who knows what other fraudulent bullcrap.
      Hope the info helps.
  • 0
    Greg
    I told them they were violating the Do Not Call list and that I was going to report them to the FTC. The call center rep said "there's another number you can call: GE My Dick" and hung up. Scumbag operation with scumbag employees.
  • 0
    lana
    Glad I am not the only one who has been dealing with it.  I HATE them...they keep calling.
  • 0
    Mark
    Damn! Haven't even finished filing my complaint against ISI Alarms for their robo-dialing me today, and now GE Security Solutions has called -- from 308-210-8578 -- with that same crap message about home-breakins.

    As Sonny and Cher sang, "A cowboy's work is never done."
  • 0
    Monica
    They called me the day before yesterday.  I very politely asked Anthony to put me on their Do Not Call list. (Of course, I'm already on it.) He hung up on me.  How can any company expect people to want to do business with them if they are so rude?  What would happen if I actually hired them to put an alarm system in my home?  I can just imagine what kind of service I'd get.  It makes no sense that they can't be stopped.  Surely the people at the ftc are clever enough to find a way to stop them.
  • 0
    Matt
    I received 3 seperate calls within 24 hours from a company they identify themselves as "Security Solutions".  (Two of the three were within one hour of each-other.)  The call is an automated call that starts out, "DO NOT HANG UP!" and continues to spout statistics about home burgularies and offers a free GE Wireless Home Security System.  I opt for choice #1 to speak to a representative and I swear I got the same person all three times.  If I said anything about DNC Registry or anything other than "YES", they hung up.  
    The caller ID came up as "Cell Phone    FL" with a number of 305-368-8857, which when I call it back I get two beeps and a busy signal...

    I filed the complaints with the DNC website, but I'm sure NOTHING will be done since they always sit back and do NOTHING.  But, I filed the complaint anyway...  Like I have so many times before....
  • 0
    Dan
    | 1 reply
    >>>> The ONLY way to give it BACK at these marketers is to ….. be very nice to them, tell them you are very interested, but ask to hold while you get your husband or wife to talk. Then put down the phone and make THEM wait. They will have to decide how long to wait before hanging up.
    … I get satisfaction doing this to them !
    • 0
      better yet replies to Dan
      tell them how interested you are tell them u want the system and provide your address to the local police department. waist there time back
  • 0
    Dan
    >>>> The ONLY way to give it BACK at these marketers is to ….. be very nice to them, tell them you are very interested, but ask to hold while you get your husband or wife to talk. Then put down the phone and make THEM wait. They will have to decide how long to wait before hanging up.
    … I get satisfaction doing this to them !
  • 0
    houston
    | 1 reply
    Today, after at least 30 robo calls I very politely agreed to have a system installed. The appointment was made for this afternoon.When the installer arrived  I asked to see his paper work which he reluctantly handed to me. I then told him I did not want the alarm and would he please have the calls stopped. I refused to return the work order untill I made a copy. He became furious and threatend to call the police.   The alarm co. is ISI alarms Nc.inc. 919 North Main Street.    Mooresville, Nc. phone  800 650 2702    This is an abreveated account my experience. Please feel to call them with any concerns.
    • 0
      tj replies to houston
      The normal business practice for entering into a contract is to negotiate terms, put those terms in the form of a proposal or contract, as yet unsigned, and if the parties agree to the terms, you sign and get a copy of that contract at the time of signing, preventing any "funny business" like altering the terms after your signature.

      Only after entering into a contract does the seller proceed to deliver, install, or provide the service, and indeed, why would a legitimate business proceed without a signed contract in hand, when that is how they expect to be paid?


      Fraudulent sales schemes alter the order of these steps, usually by making fraudulent verbal misrepresentations to get your signature on something, which could be a partial "contract" missing pages, maybe looking like a "work order", then taking some step they can claim is "delivery" on this "contract" to use as a lever to cram undisclosed terms down your wallet, probably under the threat of charging some ridiculous inflated price for this "installation" when the service contract terms haven't even been agreed to.  

      The missing pages appear later, whenyou try to back out or cancel, and you "must have lost them", or "forgot to read them, tough luck".

      They usually also set up this "service contract" as a "loan" that is "financed" by a lending partner, so they get the cash up front, and the lender takes the monthly service payments as "interest and principal" to pay off this "loan".  The lender then pretends they are "unaware" of the sales fraud, placing an additional perceived barrier in the way of dumping the fraudulent "contract".  The scheme is much like health club "contract" shakedowns.


      Refusing to provide a copy of what they will later allege is a "contract", up front to provide disclosure of the terms before you agree, is a fraudulent sales tactic, usually followed by fraudulently alleging some grossly inflated "uncancellable multiyear contract" that they will say is binding due to agreeing to the installation.

      Report them to your local district attorney, and contact your state Attorney General to find what state agency licenses alarm and alarm installation companies.  File a fraudulent trade practices complaint.
  • 0
    Ron
    I keep getting these call also the caller ID says they are from a different state each time and they all have the same sales pitch. How do they do this? The last call that i got came up that they were calling from bozeman montana and i strung him along and told him that lived next door to a police station and had a street sweeper for protection and didn,t need his service and concluded by saying that i hoped i wasted his time as much as he wasted mine and hung up. He imediatly called me back and caller ID came up my own number. I am filing complaint with GE tomorrow since the say they represent GE home security.
  • 0
    Jim
    Like everyone else I have been getting these calls and filing the complaints to no end. I have considered doing what Houston did by setting an appointment but they hang up before I can set it up. I have also started calling all the company names that come up on an internet search and let them know they will be getting calls from me since they are the ones getting the referals from the telemarketers. Maybe I can bother them enough that they will try to get something done. Yesterday I had a nice conversation with two people at the first company on the list. They were very respectful and informed me GE has been sold and is no longer in the security business. I respectivly told them the more calls I get the more calls you will get. Today I found this forum. Today I will get an air horn and when they call....well you figure it out. If the police knock on my door it couldn't have been me, I am on the do not call list.
  • 0
    Maggie
    | 1 reply
    I am in Houston also, and Thanks so much. I think I'll start making appointments at vacant lots.
    • 0
      bill replies to Maggie
      Make the appointments for your local police or sherriff's department.
  • 0
    DeletedMedia
    | 2 replies
    Consumer Report to the FTC;
    “General Electric” is at the top of the “home security” scammer list-
    An open message to General Electric Security Solutions.  IF you’re NOT in anyway part of the billions of illegal robo-calls, sometimes with caller id’s showing “GE home security” THEN you’d better get on the ball, and help put these scum in jail. IF you ARE RESPONSIBLE, consider this a message alerting the FTC, and all Consumers that you are all CRIMINALS, violating TCPA, TRS, and RICO Laws.

    GE makes a  FaceBook response;
    “GE wrote:”
    “It has come to our attention that some consumers have received calls from telemarketers selling GE Security equipment. These callers are not from GE, and depending on their conduct, could be in violation of state and federal regulations regarding telephone solicitation. Please report any improper telemarketing of GE Security products to Interlogix Customer Service at (855) 286-8889.”

    So, who is this “Interlogix” that you are wanting Consumers to report ILLEGAL telemarketing of GE Security products to?  Seems like you would advise people to report telemarketing criminals to the FTC, and FCC! Wonder if reporting anything to “Interlogix” is simply reporting one criminal to an even bigger criminal.

    More info from 800Notes posts;
    “Most of these calls are from authorized dealers of one of the major alarm system companies (add- GE Security, ADT, Monitronics, Vivint, etc.). These companies perform "free" installations of security systems conditioned upon signing an extended monitoring contract with the alarm system company. The dealer is then compensated for the sale by the alarm company.
    These "authorized dealers" are permitted and encouraged to advertise aggressively under the alarm company's banner, and are notoriously abusive telemarketers.
    They are careful not to reveal the company's true identity until after you have been "qualified" as a sales lead, if ever. Properly prosecuting them requires answering the call and "feigning interest" long enough to get a live representative on the line and convincing that person to admit who they work for. Sometimes it is necessary to go as far as making an installation appointment and photographing the installer and his or her documentation.”
    “You should see the look on their faces when I pull out my camera after first getting their biz card and contract - often appointments are the only way to find out who actually called or on whose behalf a call was made. An ADT dealer junk faxed my former office - got a lead generator's # from the salesman - it seemed as if there were 3-4 layers to get through to find out who actually sent the fax. Monitronics has known for years, as has Dish Network, that many of their sales come from illegal telemarketing - it will be good to see some more published appellate decisions on this topic.”

    https://800notes.com/forum/ta-48a0eedf951c5ea ... security-alarms
    • 0
      Monophoto replies to DeletedMedia
      | 1 reply
      GE sold it's home security business to United Technologies Interlogix three years ago, but allows UTC to continue to use the GE name on its products.  GE is NOT behind this telemarketing program no matter what the callers may tell you, and complaining to GE accomplishes nothing.

      UTC Interlogix claims that they are also NOT behind this telemarketing program.    Interlogix is concerned about the calls because the use of the GE name by the caller violates UTC's agreement with GE allowing them to use the GE name.  

      What is really happening here is that a number of small regional alarm companies who may be distributors for the major alarm manufacturers are responsible for these calling campaigns.  But they aren't actually making the calls themselves, but instead contract that out to telemarketing companies who are paid to make random calls using computer-generated telephone number lists, filter out the more likely candidates who appear to have an interest in whatever they are selling, and then pass those on to the alarm company.  That way the alarm companies can argue that they aren't actually violating the Do-Not-Call law and are only contacting interested potential customers.  And the telemarketing companies that are responsible for the harassing calls are often outside the US where the FCC and FTC can't reach them.  For example, in the case I chased down, the calls were actually originating in Quebec, but were being made from numbers across the border in Vermont.

      I've also tried contacting our telephone service provider.  They have no interest in doing anything about this problem.  I've suggested to them that my solution to the problem is to discontinue telephone service, but even that doesn't seem to get their attention.
      • 0
        DeletedMedia replies to Monophoto
        Thanks for the info. I'll pass this on to others investigating the matter.

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