Contract not respected
Complaint
Marius Iordache
Country: Canada
I got a phone call from Rogers rep on december 5th. She was talking so fast and did a great job at pushing a new contract down my throat. I have 2 lines on my account since many years. I am with rogers since 2006, just because I am lazy to switch with other company.
I completely agree with most of you people that have issues with their horrific policies. You as a customer would expect that you have rights. Yes you have the right to don't say anything.
Anyways, since my phone on my main line got really old (Xperia X10), I decided to accept their 6GB super plan with an upgrade to a Samsung Galaxy S3 (SIZE was not specified, expected a 32 GB). Given that the discount was an amazing 70$ from 150$. That was crap, the phone they have sent is 16Gb, which is 100$ on their site (we are talking about their 3 year crap).
Now, Rogers and I agreed for: that plan, the phone and 100$ to the shopping channel. Only that the gift card was not being sent, yet (it's 16th of december now). After talking to the pathetic customer service and an arogant manager, who insists im insignificant as a customer that they will change their policy because of me. Listen up Rogers, you don't own anybody. We are paying you! As a consequence your service exists because of that!
Here is the problem.
They don't want to give me the 100$ gift card because I have an outstanding balance. I totally don't buy that crap simply because the offer was made on dec 5th and ROGERS knows which accounts are eligible or not. So, if an account has an outstanding balance, don't go and sell your lies!
Another big complaint I have, after using S3 for a week now. LTE on rogers sucks battery DRY in less than a day. Rogers LTE is on 2600mhz/1600mhz AWS, it is totally not power efficient and they have plans to change their network to LTE 700mhz. Source : googling. So don't be surprised if your S3 wont benefit a power efficient LTE tower.
Unfortunately, there is no good Cell Provider here in Montreal.
So people, do yourself a favour and go the extra mile, in a search for a different Cellphone carrier.
To return to my original complaint regarding the gift card not being issued. This breaks the terms of the contract as it was presented to me. I made my payment to rogers, and it is at the mercy of the banks now until the money clear up. Still, there is absolutely no guarantee that any gift card will be issued.
Maybe the best thing I can do, is return the phone, revert my plan, close my other line, and wait to close the other line in April 2013. Of course, close my account and live happily ever after.
I completely agree with most of you people that have issues with their horrific policies. You as a customer would expect that you have rights. Yes you have the right to don't say anything.
Anyways, since my phone on my main line got really old (Xperia X10), I decided to accept their 6GB super plan with an upgrade to a Samsung Galaxy S3 (SIZE was not specified, expected a 32 GB). Given that the discount was an amazing 70$ from 150$. That was crap, the phone they have sent is 16Gb, which is 100$ on their site (we are talking about their 3 year crap).
Now, Rogers and I agreed for: that plan, the phone and 100$ to the shopping channel. Only that the gift card was not being sent, yet (it's 16th of december now). After talking to the pathetic customer service and an arogant manager, who insists im insignificant as a customer that they will change their policy because of me. Listen up Rogers, you don't own anybody. We are paying you! As a consequence your service exists because of that!
Here is the problem.
They don't want to give me the 100$ gift card because I have an outstanding balance. I totally don't buy that crap simply because the offer was made on dec 5th and ROGERS knows which accounts are eligible or not. So, if an account has an outstanding balance, don't go and sell your lies!
Another big complaint I have, after using S3 for a week now. LTE on rogers sucks battery DRY in less than a day. Rogers LTE is on 2600mhz/1600mhz AWS, it is totally not power efficient and they have plans to change their network to LTE 700mhz. Source : googling. So don't be surprised if your S3 wont benefit a power efficient LTE tower.
Unfortunately, there is no good Cell Provider here in Montreal.
So people, do yourself a favour and go the extra mile, in a search for a different Cellphone carrier.
To return to my original complaint regarding the gift card not being issued. This breaks the terms of the contract as it was presented to me. I made my payment to rogers, and it is at the mercy of the banks now until the money clear up. Still, there is absolutely no guarantee that any gift card will be issued.
Maybe the best thing I can do, is return the phone, revert my plan, close my other line, and wait to close the other line in April 2013. Of course, close my account and live happily ever after.
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