cancelled flight

ComplaintsAirlinesCheapOair and Lufthansa

Complaint

0
fed up
Country: Turkey
Flight was cancelled due to Lufthansa's pilot strike. Reasonable rebooking has not been offered. Traveling w a disabled companion and less than 1 hour was offered as the only alternative between flights at a major international airport. Hours on phone hold trying to contact CheapOair, Lufthansa and no one accepts responsibility for rebooking. I've been told booking number given by CheapOair is not in system and neither is airline confirmation number. Efforts of friends in our place of stay, Turkey, have also been unproductive. NEVER deal with these folks.  Today I filed a formal complaint.

Comments

  • 0
    cheapoair
    | 1 reply
    Dear Fed Up, very sorry that you are caught in the middle of the pilot strike. In order to better assist you, please email our priority customer service team your 8 digit booking number to.

    sm@cheapoair.com
    place blog in the subject line

    Regards,
    CheapOair.com
    • 0
      cheapoair replies to cheapoair
      Fed up, we've tried contacting you however your voice mail is full and not taking messages. We've also sent you emails requesting you to call us.The pilot strike has nothing to do with the schedule change. If you can contact us we can see what other options are available.

      sm@cheapoair.com

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