Rip off
Complaint
Matthew Peek
Country: Australia
We paid $700 for a one night sampler and were told to board at 1pm.
We got there on time but were made to queue up for two and half hours in the sun because of a contagious
Illness on board which they failed to notify us about.
Our suites/staterooms were finally ready at 4pm (three hours late).
We paid extra for a balcony suite to find an open stink pipe out on the balcony rendering the balcony unusable.
We had a set dinner time for 8pm and were on time but missed dinner as they could not cater to the amount of people and we spent over an hour in a queue to no avail.
We then spent the next hour in a queue to get our room changed because of the stench.
Finally making it out for a drink we found they had watered down the vodka to a point where you could barely taste it when poured straight and charging for it.
After all that, they were actually barging into our suite at 7am to get us off the boat even though our check-out time was 8:45am.
We got there on time but were made to queue up for two and half hours in the sun because of a contagious
Illness on board which they failed to notify us about.
Our suites/staterooms were finally ready at 4pm (three hours late).
We paid extra for a balcony suite to find an open stink pipe out on the balcony rendering the balcony unusable.
We had a set dinner time for 8pm and were on time but missed dinner as they could not cater to the amount of people and we spent over an hour in a queue to no avail.
We then spent the next hour in a queue to get our room changed because of the stench.
Finally making it out for a drink we found they had watered down the vodka to a point where you could barely taste it when poured straight and charging for it.
After all that, they were actually barging into our suite at 7am to get us off the boat even though our check-out time was 8:45am.
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