They don’t care
Complaint
Ron
Country: United States
I bought Catnapper Lift Chair in April for over $1200. One arm of it was sinking in more and more. After I had it for 6 months, I made a few calls to furniture store they send someone to see and repair. There is a piece of wood that goes front to back on top and attaches at each end to cross pieces. The long one that is front to back was much too short and not attached at back end; it was just hanging there. The man replaced wood and did a good job. I’m pleased.
BUT - I sent message to Jackson Catnapper Company ONLY to let them know so they can probably check that department quality control.
Ha! I received an apparently GENERIC email, (from Tamra Ford), telling me they don’t take care of repair issues but they have a limited warrant, and to call the selling dealer to get my repair done. The woman didn’t even address my issue/concern. *I already had told them repairbwas done. So, I sent another email to let them know I didn’t appreciate the Generic response and to suggest they check quality control. I never heard back.
We want another lift chair and I am sure it won’t be a Catnapper.
Jackson Catnapper does not care about customers.
BUT - I sent message to Jackson Catnapper Company ONLY to let them know so they can probably check that department quality control.
Ha! I received an apparently GENERIC email, (from Tamra Ford), telling me they don’t take care of repair issues but they have a limited warrant, and to call the selling dealer to get my repair done. The woman didn’t even address my issue/concern. *I already had told them repairbwas done. So, I sent another email to let them know I didn’t appreciate the Generic response and to suggest they check quality control. I never heard back.
We want another lift chair and I am sure it won’t be a Catnapper.
Jackson Catnapper does not care about customers.
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