Terrible Customer Service

ComplaintsClothing & JewelryAfter Hours Formal Wear

Complaint

0
Lora Vail
Country: United States
My twin sons were ring-bearers at a wedding in May. We ordered 2 tuxedos. The sleeves were too short, and shirt colors were wrong. My sons were measured, and we called before to verify our order,yet they managed to get it wrong. We were not refunded anything for their mistakes. I will never use them again and highly recommend that no one use them.

Comments

  • 0
    THINK
    Measurements are not down to an exact science. Therefore that is why in your rental contract it clearly states to come in two days before your event to try everything on. After does have the capabilities to fix a fitting error.

    The question to think about would a bride go the day before her wedding to try her dress on???? No! So you should either.

    If proper fit is your concern, then go the two days before and try it on and the turn over is 24 hrs for a properly fitted garment.
  • 0
    William Antonio
    Anyway I think that this kind of mistakes should be managed honestly and professionally by the company. When you're planning a wedding, you must pay atention to many, MANY, things. And the tip to sucess is to delegate responsibilities.

    Now you should be careful, because not many companies have a good customer support and after-sale service. Once you find a good company, 'marry it'. That's what I did with:

    http://www.scotyard.com/index.cfm/a/catalog.catshow/catid/3/Formal-Wear

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