double monthly charge to my visa

ComplaintsFitness CentersBally Total Fitness

Complaint

0
Edwin
Country: United States
this happen on may 21 my stayment report from my bank show two debit one  $29.99 and next $28.99 my first payment is on the 21 but is only one payment my second payment which is my friend acount under my contract in on the 28 for $20.00 dollar i CALL COSTUMER SERVICE AND THEY DON'T RESOLVE THE PROBLEM

Comments

  • 0
    tj
    Your first mistake was walking through their doors.
    Your second was signing ANYTHING.
    Your third was giving them your bank account information.
    As long as they are getting your money, it isn't their problem.

    Send them a written dispute of their unauthorized charge, and mail it certified return receipt requested, to the address they provided for communications on their contract.

    If they fail to respond, your next step is to dispute the erroneous charge through your bank, but you must do so within 60 days of the statement date of the statement showing the disputed charge, to dispute under FRB Reg. E.
    You should also contact your state Attorney General.
  • 0
    lopez4451
    i no it JUST happened to me this morning, i was suppose to only be charged 29.99 yesterday for my brother since hes on my account and 29.99 on the 3rd (Monday)for my membership, but i was charged the regular 29.99 today not yesterday and also a BALLY FITNESS SRV of 29.00 today ...i am suppose to get billed on Monday for my payment and now I'm worried there gonna charge me again...i called the number but its just a recording no actual person to complain to so i don't no what to do either!...i want to cancel so bad for me and my brother because we have the easy monthly payment plan so no contract, does anyone no what i should do???
  • 0
    Abby
    the 29.99 as far as i know in the contract agreement is the 'annual' charge for having a membership with them. they dont have a set date within the year to charge, they just pick out a random date in that year.
  • 0
    Greg
    Two things:
    First: Your membership agreement contains a clause that you have to pay an annual fee on top of your monthly fee. That is the SRV fee.

    Second: Your membership agreement probably contains this text: Periodic Payments for all Members and all fees may be increased at anytime after the first anniversary date of this Agreement, by any amount as determined within our sole and absolute discretion.

    I would cancel immediately. I am doing it right now.
  • 0
    jay2tha
    ^ damn this just happened to me!
  • 0
    david
    They have never told me. There is a annual fee. I have had this membership only couple of months. Never ever go to Bally......
  • 0
    Dani
    I just called customer service because I wanted to know why they charged me the SRV as well, and the guy who "helped" me was a total jerk just because I didn't want to keep my membership. (I'm moving so I was trying to cancel.) He was giving me such a hard time. He finally gave me the address where I have to send a letter of cancellation, but grudgingly. And what's more, when I originally signed up, the girl who helped me told me that I would be able to cancel without a problem, that I would be able to put my membership on hold (pay a small fee to hold it and not be charged my monthly fee until I re-started it) easily, and online, but when I tried, I could find no such place.

    So basically, I'm leaving Bally's and never coming back.

    (They never told me there was an annual fee either.)
  • 0
    Doug
    I just found an SRV charge of 29.99 from Bally on my card as well.  Not sure what it is for, but I was not EVER told there would be an annual fee for a membership.  I'll have to decide if it's worth the extra $2.50 per month.  I should cancel on principle alone.  I do not recommend Bally to anyone.
  • 0
    Barry
    I just found an SRV charge of 29.99 from Bally on my card as well.  Called in and they said its an annual charge for members after 2 months, all I can say is that I definitely did not see this coming. I promptly mailed by cancellation letter in and STRONGLY advise ALL to stay away from Ballys, and possibly open more complaints up including shady business practices to the BBB.
  • 0
    Tom
    Same thing with me. Called up last year and it's an annual service charge. I just got hit with it again! approx a year later. Sucks.... they're just thieves like all these other companies. Thing is... Bally's is the only gym near my house, and at $40p/month .... compared to others - it's still not a bad price. .... Guess I'll just bite the bullet uurrrgghhh.
  • 0
    Michael
    | 1 reply
    I just got a " Bally Fitness SRV charge " of $19 an then another $9 from BALLY. What the [***]? I am not even a member at that gym, I signed up at Bay Area Family Fitness. Never have I even walk in a Bally Gym. Total [***]. Tried to contact them but no responses. I hope someone suit this company and bring it down.
    • 0
      Michael replies to Michael
      If an SRV charge is an annual charge why would I get it 4 months from registration and not even by the company I have membership for?
  • 0
    Michael
    Also my bad I meant sue
  • 0
    Shanaa
    PLEASE DO NOT BELIEVE anything they are saying because once they have you're card you'll be charged tooooooo much. They are the biggest liars and scammers ever and they have TERRIBLE, HORRIBLE customer service. Soon they will be loosing the business because people will start to realize the truth about the scams they do.........I've got robbed!!

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