Bagage collection at Heathrow airport
Complaint
Robert Cole
Country: United Kingdom
Our suitcase was not placed on our flight from Istanbul to Heathrow airport by Turkish Airways 14.12.10, we asked all the checkin personnel at Istanbul "have you put our suitcase on our fight" they told us not to worry it has been done.
We have had to wait a week - 7 days!!!!! before it is to be returned to us, but this is next Tuesday 21.12.10, this is also because DHL have a poor delivery service, we told DHL that there would not be anyone at home, 17.12.10, but they still tried to deliver the suitcase and left no details on when they would return or how we could have the suitcase delivered at a suitable date and time.
We have had to wait a week - 7 days!!!!! before it is to be returned to us, but this is next Tuesday 21.12.10, this is also because DHL have a poor delivery service, we told DHL that there would not be anyone at home, 17.12.10, but they still tried to deliver the suitcase and left no details on when they would return or how we could have the suitcase delivered at a suitable date and time.
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