not able to speak to a live person

I took my truck to the dodge dealer they have been trying to get authorization to go head a fix my vehical they said they had trouble getting someone on the phone,they then said they tryed to put on the claim manuel by phone and as they were submitting the info in the middle of the call the line cut off on them,they want to speak with someone live so that they now that they will get paid because you all are like a third party dodge just wants to make sure,i guess they must have had prombles in the past with getting paid there a third party can someone please give them a call at 714-5469723 or 714-5498023 the person you need to talk to is Chris my agreement#MS6911200 my truck has been at the shop from yesterday 8/26/2010