Complaint

0
cathy
Country: United States
After receiving an offer for Direct TV I called them and asked about their service. I asked the rep no less then 3 times what my total monthly bill would be. I really stressed the TOTAL amount. She told me it would be $44.99. I agreed to the service. I asked what day of the month the autopay would come out of my checking account, she said she did not know but I would never be charged until I got my monthly statement. Well low and behold I checked my bank account and they had charged me $70 something dollars and I had not received my first statement. I called them and canceled my service and explained to them that was not the agreed upon amount. The rep I talked to was extremely rude and told me I should have known I had to pay a monthly receiver rental fee as everyone charges this, (everyone does NOT charge this, DishNetwork does not). I told her that fee was never mentioned when I ordered the service. When I did get the statement there it was and also the programming charge was more then they stated it would be also. I sent the equipment back just like they asked. Then they tried to take $302 out of my checking account without my knowledge. Luckily I had closed that account before they could get their greedy hands on it. I paid them in full, actually was overcharged for the 1 month of service I had with them. Now they have turned me into collections and are harrassing me on a daily basis. The DirectTV company is absolutely the worst company I've ever had the misfortune to deal with. How do they get away with this? Also when I went back thru the paperwork the installer left with me, no copy of a contract of any kind was there. This company is the most underhanded, shady, dishonest and greedy of any I have ever come across. Again, this is America, how do they get away with this????

Comments

12
  • 0
    manthis22
    I'm now on the same boat as most here. The Directv reps have officially lied to my wife and I. I called to have one of our receivers upgraded to a HD DVR one and repeatedly asked the rep if this would affect our subscription plan. I was specific as to the reason of me asking which is that our subscription was up in a few more months and we were looking into a no contract cable television instead. The rep advised me clearly each time I asked that this was only a receiver switch out and it would not affect my subscription plan. 2 months later we decided to change to another provider in the area after deciding to pay some fees to cancel early. When I called to cancel they tried to talk me into staying (not surprised) with them, but I declined. Then the rep told me the words I was dreading I would once hear. "But sir, you have over $400 dollars in ONLY early cancellation fees." He advised me that I had RENEWED my subscription once I accepted the receiver. I pleaded with the guy and even spoke with his supervisor who only tried to sell me more Directv services. I declined and told them they wouldnt see a penny more of my money than what I owed. He refused to calculate what my remaining balance since he could not separate them from the total balance that I really owed (huh?). I laughed and told them to send the boxes for their receivers because my wife and I would not pay for it.

    Now a few months later I found it kinda odd that they had stopped calling me, but it was my wife's name on the line right? I mean she already was the one with the bad credit unlike me. It was all her information on the Directc account. Wrong! The lieing [***] must have proceeded to deduct approximately $1000 from ANY credit cards or bank accounts used in the past. Guess who's debit card had been used as a credit card in the past. Yours truly telling you the story here today.

    I have disputed this with my bank as of today and will be finding out how they will be approaching the matter next week. I am very nervous because I recently was layed off so this is the worst time to be out of an extra $1000 that I busted my hump for. Freakin crooks!!
  • 0
    Cher
    Same boat as everyone else.  What is our recourse??????
  • 0
    Angie
    | 1 reply
    My husband and I thought we would try direct tv and it has been horrible!!!! Our package was suppose to cost $50.00 dollars a month for 12 months and after that, it was only going to increase $18.00 dollars.We went with them trying to reduce our bill and they increased it! They LIED!!!! They sent us a bill for over $200.00 dollars. They did not give us the package we agreed on. They broke the contract when they kept increasing our bill. It hasn't been 12 months yet! How long do they think they will stay in business? The bad reputation of direct tv is getting around quickly! I am going to file my complaints. We all have to stand together!
    • 0
      charles ray replies to Angie
      Was your problem resolved? my email is chuckray53@yahoo.com. I am a lawyer and my client had a problem with directv.
  • 0
    Direct tv sucks
    I hate direct tv with a passion. Customer service rep need obedience school. Very rude and unprofessional. Direct tv is very shady and money grubbers, they don't care about customer needs. I hope someone would throw a fat lawsuit at them and shut them down!
  • 0
    Bill
    I called to sign up for service after getting a flyer saying 29.99 a month.  They said getting an HD DVR dish would be an extra 10 a month, bringing it to 39.99.  I signed up and nothing was said about a rebate to get the 39.99 a month price.  Two months later they charged me 65.99 per motnh for the first two months.  When I called they they claimed they sent me an email explaining the rebates.  After signing up they literally spammed me with like 5 emails a day which I did not read as it was never explained tome that these emails had contract info in them.  

    When I signed up on the phone I was told the 39.99 would be good for two years.  When I called in I was told that that was not true and it would go up to 54.99 in the second year.  

    The bottom line is that Directv TV misrepresents and outright lies about their pricing.  I would avoid them at all costs.
  • 0
    Direct TV Rip-off
    Please be aware that Direct TV will rip people off. It has happened to me also. I can only warn people ahead of time.
  • 0
    P
    Directv are liars man
  • 0
    Michelle
    I am in the same situation with Direct TV how do we complain???
  • 0
    Marie
    I ordered the Mayweather fight on 5/4/13. I recorded the fight on my new DVR I jus got from Direct TV. Later that night when we tryed to rewind the fight it wouldn't rewind then it just clear from the TV. I called direct tv & told them what happen, the first agent told me he sorry about this it could he the DVR, then he told me don't worrie about it cause ppv shows plays for 3 days & just record it when it replays. Well this MAYWEATHER FIGHT dont play for 3 days. I called back spoke to a nother agent wich she had notes from the first agent. She told me she sorry but my time had expired, I told her her the fight didn't stared till 6pm I should have plenty of time its only 4pm pluse the count down boxing that's also part of ppv is still on here, so how can one part expires & the other sti
  • 0
    marie
    Still on here? She told me she don't no. I told her I  would like to make a compliant, she ask me what would I be complaining about? I immediately ask to speak to an supervisor. Andy was the supervisor who got on the phone & told me that " YOU CAN'T RECORD PPV FIGHTS & WATCH THEM MORE THEN TWO TIMES IT WILL ERASE THE FIGHT" I was like really? let me get your name,I never was informed of this regulation when you order a fight. I no he was Lieing my family oder the Mayweather & Ortiz & we rewind that over & over and & millions of others did too.
  • 0
    craig and nina new jersey
    Same BS from them.  Quoted 54.99 now its 72.99. Numerous other lies about the cost.  They apparently have no phone in the corporate office.  Their complaint dept. confirmed the price quote through their review process.  Actually 3 of the 5 lies were confirmed the other 2 they say were not.  I know they are lying about those also.  PLEASE AVOID AT ALL COST.  I fully intend to complain complain complain, and inform everyone I know.  I suggest everyone do this.  Word of mouth is the best defense against these type of crooks.
  • 0
    Naadine Overstreet
    Direct TV  said they would give me the same bundle  as Dish  ... and then when the  connecting man  arrived  at my house....He said...Oh no, that was just for the TV...Now I am left hanging... for done disconnected phone and computer...What a mess.
  • 0
    Steve
    directv lied about the channels available in the package we ordered. I called the day of installation and was told the channels are in the package costing $40+ mo more than the one I ordered...and was told contained those channels. A complete lie. The day of installation I was told I would have a $480 charge to cancel...don't fall for there 200 gift card to sign up.
  • 0
    oxark
    Direct TV should be abolished they  are obviously trained to be deceitful liers . I have a little clout  and I will use it against them forever. They are dirty rats..
12

Post a new comment