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  tj

  7 Nov 2009

  There are complaints here against Dealership Warranties, for false and deceptive marketing, specifically falsely claiming that consumers warranties had expired or were about to expire, and falsely claiming that they were associated with the auto dealer or manufacturer.  Their name makes it sound like they are associated with your auto dealership, where you bought your car, maybe where you already take it for repairs.  Don't bet on it.
  
  https://complaintwire.org/Complaint.aspx/EVICNITLvQBYxgjK6NGYJA
  
  
  Here is their BBB report, rated "D-".
  
  http://www.bbb.org/stlouis/business-reviews/a ... ts-mo-310242991
  
  "BBB Rating
  
  Based on BBB files, this business has a BBB Rating of D- on a scale from A+ to F.
  
  Reasons for this rating include:
  Length of time business has been operating.
  73 complaints filed against business
  Business has failed to resolve underlying cause(s) of a pattern of complaints.
  ...
  The BBB has received numerous complaints against this company that sells extended service contracts. Complainants primarily allege misleading and hi-pressure sales or advertising practices, in many cases claiming that they were led to believe that this firm was associated with their manufacturer or dealer, when they are not, difficulty canceling contracts and obtaining refunds, rude and intimidating customer service and that they received harassing sales calls or solicitations, even after the consumer requested that they cease. These complaint patterns are reflected in the complaint statistics below.
  ..."
  
  Complaints are primarily in the areas of "customer service issues", "refunds", and "sales practices", consistent with the above allegations of deceptive marketing.
  
  "...
  Advertising Review
  
  The Better Business Bureau has challenged some advertised claims of this company concerning misleading statements. The BBB pointed out to the company that the Code Of Advertising states, "An advertisement as a whole may be misleading although every sentence separately considered is literally true. Misrepresentation may result not only from direct statements but by omitting or obscuring a material fact." The company has agreed to modify its advertisement to omit the phrase, "Final Notice" and to remove the word, warranty, and replace it with service contract.
  ..."
  
  
  "What people should do is talk to their dealerships and asks questions to the company before buying something."
  
  The current problem "auto warranty" companies engage in deceptive and predatory marketing tactics to attempt to panic people into signing up for their "warranties" without adequately checking them out.
  
  
  "3/4 of the people on here probably bought the warranty without asking questions or understanding what they are buying.  I'm not saying that this is a good or bad company, but people need to do resource before buying anything."
  
  Typical sales tactics on this type of product are deceptive.  You can ask questions all day long and be no safer if the person you are asking is deceptive.  I agree they probably didn't know what they were buying.  That was intentional.
  
  The only effective way to vet a company is to ask other people's experience, and check with BBB, check with your state AG, FTC, etc. to see if they have other complaints.  In other words, check with independent sources.
  
  As this company is located in Missouri, you would be best advised to contact the Missouri Attorney General as part of any attempt to check out this company.
  
  
  "I have been in the telemarketing business for 22 years and know that customers think one and get another because they just assume what they are buying.  It's understandable because they aren't sitting there looking at the product or contract. They don't ask questions."
  
  I have no doubt you have been in telemarketing 22 years.  You spin a smooth line.
  
  Those "assumptions" are due to the deceptive scripts and talk-offs of telemarketers.  Here we have a product, basically just a contract, and the telemarketer is pushing to close, asking for payment information, even deceptively claiming their current warranty is expiring to panic the consumer, when the consumer hasn't even gotten a copy of the contract itself.  As I am sure you know, all the rosy promises of the telemarketer are trumped by the language of the contract, even assuming the company honors their own obligations.  
  
  That is deceptive on its face.
  
  And don't give me some BS about sending the contract later and the consumer can cancel if they don't agree.  Once the money has been taken, the consumer has an uphill battle reversing it, even if the "contract" was written on toilet paper.
  
  The consumer is kept in the dark, intentionally, to make the sale, and that is deceptive.
  
  
  "I'm going to call them and see what they have to offer because I'm interested. "
  
  Why don't you do that.  In fact, why don't you just talk to the guy next to you.

  Reply!