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Complaint

0
Betty Taylor
Country: United States
Last Thursday, I signed up with CCH for 300 minutes of conversation with my grandson who is in County Jail. They gave me a different number for him to call, supposedly making the calls no more that a local rates and routed me through Securus. CCH changed me 37 plus dollars, and Securus another 31 plus. I got the information to my grandson who called me on Thursday evening. We had a 15 minute conversation. He tried to call me again on Friday and found that the number was blocked. When I called CCH to find out what the deal was they told me that it was my fault because when Securus discovered that I had done business through CCH they blocked the service. They agreed to give me a refund, but kept 19,50 for their trouble. I was pretty angry and the agent told me I as rude and he was polite. It was easy for him to be polite as he was not the one being scammed. Then I got in touch with Securus and learned that I had 2l.50 left of the 31 plus they took. After much frustration,  I got them to agree to return that amount to my credit card. I could have had one more call from the money left--giving me 30 instead of the 300 minutes promised. I think they have legalities on their side--and I got an education I could have done without, in addition to a dramatic rise in my blood pressure. Stay away from both Cons Call Home and Securus--both are scams.

Comments

  • 0
    fee
    I also signed up for a web site that promised me 333 mins for 29.00 dollars plus. My calls were also cut short. I can,t  even find the web site anymore online to attempt to get a refund. I think its wrong that they do warn you about the fact that you provider may not agree with services BEWARE!!!
  • 0
    Securus
    I was thinking about doing CCH and I am thinking that I am not. I dont want him getting in trouble. I DO have Securus. Its the only way that he can call me is through Securus. So I dont see how you can say they are a scam? Its the phone company that owns the phones in the prison... Anyways these companies just love to rip us all off!

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