lied to reposess my car

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Complaint

0
nellie
Country: United States
CPS is a terrible company that apparently has no one decent that will talk to you. Today after only being 1 1/2 months behind on my loan they lied so they could put my car in Repo.  My husband talked to them and they said because they spoke to me today and that I promised to call back with payment information and that I didnt that they were allowed to repossess my vehicle, THEY LIED I never once spoke to them.  Terrible ... how can they get away with this who can I report them too. I'm sick about the whole situation how dare they lie.  someone tell me what to do

Comments

  • 0
    tj
    Contact your state Attorney General.

    There may be state laws that apply to repos regarding prior notification, retrieving your vehicle by bringing the loan current, or notification of auction or sale proceeds prior to collecting deficiencies.
  • 0
    Ohiogirl
    | 1 reply
    I live in Ohio and I have been dealing with this company forever. So today I get a call from Tanisha Edwards, make that two calls within 2 minutes both with voicemails stating the same thing I need to call by 2pm today this is my last day to call, blah blah blah. First off I wat to say it is illegal for any company to call and leave more than one message a day. As a matter of fact they are not supposed to call you again that day once they leave the message. I was told this by a collector that works for the goverment collecting student loans so they should know their stuff. I will also state I never return their calls because I have learned it absolutley pointless. They will never work with you no matter what the cirmustances are. So the first person I talk to I explain to her I can make the payment on next Friday. Well we can not accept that was the answer I got. I was then transferred to Ms. Williams. She immediatly got an attitude with me. I started of by telling her it was unnessary to call me 2 times in 2 minutes and leave messages and also told her that this was illegal. She says well I have two numbers for you. I said no the calls and messages were left on the same number. then she says well that dosen't matter. She goes on to state so you have been receiving my calls why have you not communicated with the company who finances your car. I then tell her because everytime I call no one will work with me I am generally spoken to like I am the scum of the earth and have even been asked to pawn things and questions like where is the money we refunded you(they once took two back to back payments out). She then goes on to say well I have excellent customer service and I treat people the way I want to be treated so if you give me attitude I will give you attitude. So I tell her I can not make a payment untill next friday. She says well you were paid 2 times in January so why have you not paid. I then explained that one check pretty much goes to rent and then on my last  check I had an unexpected car repair that took my car payment. Well she says that's not my problem, it's your problem to figure out how to make the payment, you are driving our car for free we don't care about your other bills it is up to you to figure out how you are going to pay us you are two months behind. Everytime I tried to say something she cut me off (She has excellent customer service remember) Then I tell her well if you can't wait one week you will have to come get the car. She says how much millege is on it I was like what does that matter? She gave me a big sigh and was like just tell me. I was like I am not in the car so I do not know. Well what condition is it in? I responded good. Where is the vehicle parked? I told her you have my address you figure it out. She then says okay this conversation is over have a good day. So I ask to speak to her supervisor. I then get Cherise (which is probably not a supervisor) I ask her so when are you picking the car up. She says well as of right now it is not out for repossesion, when can you pay? So I have to go through all of this for the third time now with the third person. So I tell her I am making a payment next friday for my December payment. My income tax return will be in right after that and I will make January's payment and then in two more weeks I will pay Feb which would make me current. She then says well your car is three months behind so we can not make any arrangements with you. I was like I just told you I am willing to give you almost 900 dollars next month to cover the past due months and the current month. She says well you can not negoiate the terms you are driving our car for free. I can not tell you when this will go for repossesion but I advise you to pay as soon as possible. Can you borrow the money? I say no. Have you tried to borrow the money? I say yes. Can you take out a payday loan? I say no I am not going that route I am not going to take out a payday loan for 300 so I can owe that place 400. Okay well then all I can do is note your account and this conversation is over. Have a good day.. Are you kidding me? I am so sick of this company! I just don't know what to do, you try to talk to them and they are unreasonable you don't talk to them and they get all upset about that. WTF any advise would be great!!
    • 0
      countygal replies to Ohiogirl
      Do u have an email

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