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Complaint

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Shiela Morland
Country: United States
I booked tickets for my grandchildren, I asked what the baggage fee was, wasn't told the correct amount, then I asked for assigned seat , they assigned seats for my 2 grandchildren that had them separated, when I asked to change the seating I was told it would cost me an additional $30.00 ea, I called United myself and wasn't charged a dime. This agency is a scam and rip-off, I will NEVER use them again and will tell everyone that I know of my experience.

Comments

  • 0
    CheapOair
    Shiela, in order to address your concern, can you contact our priority customer service team with the 8 digit booking number. If we are presenting incorrect information, we need to address this with the agent's with whom you spoke to. Our email address is:

    sm@cheapoair.com
    place blog in the subject line

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