Agency did have a confirmed class car on the lot
Complaint
Mark Taskar5
Country: United States
Dear Greg,
Please help to resolve the issue with the recent rental…
The National local office (Chile, Santiago on 01/02/2012) did not provide us the confirmed car class luxury - Van for 6 people.
Therefore, the local agency did have a confirmed class car on the lot (pictures have been submitted to NATIONAL earlier), and for some reasons did not accommodate our trip per reservation. Instead we received 2 small cars. One of the offered vehicle, with a stick shift, was not in a good condition. At ~80 km per hour the car starts shaking and pulling itself to the right side of the road (6 people can confirm this). Santiago agent was holding us at the counter ~2 hours, did not provide us with a map and detailed driving directions to the hotel !!!
My reservation was completely messed up. Santiago agency ignored the confirmation. Our vacation was ruined completely!
I am requesting from National a full refund for the past reservation in Chile, Santiago, and free 2 days of my future rental (the same class) in Europe.
Thanks, Mark
Please help to resolve the issue with the recent rental…
The National local office (Chile, Santiago on 01/02/2012) did not provide us the confirmed car class luxury - Van for 6 people.
Therefore, the local agency did have a confirmed class car on the lot (pictures have been submitted to NATIONAL earlier), and for some reasons did not accommodate our trip per reservation. Instead we received 2 small cars. One of the offered vehicle, with a stick shift, was not in a good condition. At ~80 km per hour the car starts shaking and pulling itself to the right side of the road (6 people can confirm this). Santiago agent was holding us at the counter ~2 hours, did not provide us with a map and detailed driving directions to the hotel !!!
My reservation was completely messed up. Santiago agency ignored the confirmation. Our vacation was ruined completely!
I am requesting from National a full refund for the past reservation in Chile, Santiago, and free 2 days of my future rental (the same class) in Europe.
Thanks, Mark
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