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Complaint

0
Adrienne S
Country: United States
I have a Travel Guard Insurance Policy which was sold to me for a specific trip to the UK. the trip was cancelled by the airline due to the bad weather and I then called Travel Guard to make a claim for the accomodation which could not be refunded.

They informed me that they do not cover trip cancellation and I would not be able to claim.

I have never heard of a travel policy that does not cover trip cancellation due to bad weather.

I will not be using them again and would advise anyone dealing with Travel Guard that before they buy anything from them that they go through the wording thoroughly as Travel Guard never at any time told me that they are selling policies for something that they will not honor in a claim.

Comments

  • 0
    Joe
    I use Travel Guard all the time and have been happy with their service. They've paid me back for money I've lost for lost luggage and the cancellation of my trip. But I think you're right. You do have to read what you're buying before putting any money down. I know they have lots of differetn types of policies.

    Better luck next time!
  • 0
    Brigitte
    You are lucky if you got a policy to read prior to purchase. I purchased travel insurance in the same transaction as my flight and never -never - even found out who the carrier was till I threatened Airfare.com. They finally provided me with the info and now Travel Guard is trying to swindle me out of the refund for the cancelled itenary .

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