Customer service

They have gave me the run around about getting my money back. The woman I spoke to today was very rude and would not give me any reassurance that I would even get my money back. The man yesterday said I would have the money back within one business day now the lady today told me she can't tell me anything until the 1st
I will never use this company again unless something changes. I've had 155.00 tied up since the 24 of Sept and they will not help me. All my family uses green dot but I guarantee not anymore. Ref # sf964124 look into it