Stated I was Hi Risk

Complaint

0
Pat
Country: United States
I am so grateful that I found this site. I was very upset about an email I received from Square stating the same exact letter from prior authors from the same woman "Jeanette." I was so confused as to why they would cancel my account when I have been in good standing with them. I had multiple charges last summer that were made And went through. My business was on hiatus for a year and I started using the square app again. I made 3 swipes in one day and this was a Saturday. I would normally see the funds on Monday or Tuesday but nothing! So I casually emailed in as to where the funds were. I get a random reply stating they are reviewing my account and have a few questions. I answered the simple questions and they stated they would reply back in 24hrs. No reply so I emailed a follow up then "Jeanette" replied verbatim as the other authors wrote that they've concluded I was a hi risk merchant account...as of section 42 ... they will be closing my account effective immediately . Ive never been so blind sided. I responded asking them how my account relates to section 42 and about the funds they are holding if they will refund them back to my customers. Now I'm just waiting for a reply, but from the above complaints,  it seems as though they hold the funds for the 180 days . I will do everything possible to get my customers their money back and file all proper complaints.  I saw on the site that you can file a dispute with them . So ill try that along with informing them that I will be contacting the local police and Attorney general maybe that will get their attention. Has anyone else mentioned that above terminology in their emails and gotten a resonse to rectify things? I feel so much better reading the reviews this was very helpful.

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