ripoff
Complaint
beth
Country: United States
This company said that only $1 for diet pills plus shipping. I paid, and within a couple of days $58.93 came out of my account. I called my bank and they said that nothing could be done. Stay away from this company.
Comments
You only authorized $1, they took $58.93. The difference was an unauthorized fraudulent charge.
Request that your bank close this account number to prevent future fraudulent charges.
File a police complaint against Momentum Direct for ACH fraud, and submit a written dispute to your bank under Reg. E requesting that they reverse the unauthorized charge. Send that dispute to the dispute address indicated on your statement immediately, and make sure it is sent within 60 days of the statement date of the statment showing the fraudulent charge. Mail it certified, return receipt requested, so you have proof of when your bank received it.
Include copies of the many on-line fraud complaints against Momentum Direct with your complaints to support that this company is intentionally engaged in extensive ACH fraud.
Request a fraud affidavit from your bank, fill it out, sign and notarize it, and send it to them.
If your bank does not accept your complaint, file a complaint for violation of Reg. E against your bank with the Office of the Comptroller of the Currency, responsible for regulating your bank's legal compliance. Send a copy to your bank's CEO or regulatory compliance officer.
Note that most of their complaints are in the categories of "Refund or Exchange Issues", and "Billing or Collection Issues", consistent with the many consumer claims of deceptive offers or charges.
Also note that BBB claims there are 48 pending complaints, and that mail has been returned from each of the 4 addresses they have for the company. This is their understated hint to beware, as they almost never include pending complaint counts in their reports, usually limiting them to the results after the company has had time to respond.
Momentum Direct
Yahoo Map
1010 South Magnolia Boulevard
Magnolia, TX 77355
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report.
File Open Date: 04/24/01
Principal: Robert Jones, Owner
Phone Number: 281-356-1400
Fax Number: 281-356-1405
Email Address: home@momentumdirect.net
Web Site Address: www.momentumdirect.net
Silvertag.com
silvertag.net
Membership Status: This company is not a BBB member
Type of Business: Health & Diet Products-Retail
Health Foods
Internet Shopping
Additional Business Names:
Momentum
Momentum 2 Day Slimdown
Momentum Fax On Demand
Momentum Health & Fitness
Momentum Health & Nutrition
CUSTOMER EXPERIENCE
Based on BBB files, this company has an unsatisfactory record with the BBB due to unanswered complaint(s). This company has 48 pending complaints. The BBB reports on closed complaints only in the total number of complaints listed below. Please check back with us in 30 days to find out the outcome of these pending complaints.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
The BBB processed a total of 464 complaints about this company in the last 36 months, our standard reporting period. Of the total 464 complaints in the last 36 months, 264 of those were closed in the last 12 months.
Complaints Concerned
Advertising Issues: 16
Outcome of all complaints -
Resolved: 10;
Unresolved: 5; No Response: 1
Sales Practice Issues: 4
Outcome of all complaints -
Unresolved: 1; No Response: 2; Unpursuable: 1
Delivery Issues: 30
Outcome of all complaints -
Resolved: 17; Unresolved: 3; Administratively Closed: 1; No Response: 9
Service Issues: 19
Outcome of all complaints -
Resolved: 14; Unresolved: 4; Administratively Closed: 1;
Product Issues: 8
Outcome of all complaints -
Resolved: 5; Unresolved: 1; No Response: 2
Refund or Exchange Issues: 231
Outcome of all complaints -
Resolved: 175;
Unresolved: 49; Administratively Closed: 2; No Response: 5
Contract Issues: 1
Outcome of the complaint -
Resolved: 1
Billing or Collection Issues: 151
Outcome of all complaints -
Resolved: 93; Unresolved: 36; Administratively Closed: 3; No Response: 18; Unpursuable: 1;
ADDITIONAL TRADENAMES, ADDRESSES AND TELEPHONE NUMBERS
This business also uses the following names, addresses and/or telephone numbers:
Momentum Health & Nutrition
P O Box 665 (281) 356-1400
Magnolia, TX 77353
Momentum Health & Nutrition
Magnolia Boulevard (281) 356-1400
Magnolia, TX 77027
Momentum Health & Nutrition
1010 South Magnolia Boulevard, (281) 356-1400
Magnolia, TX 77355
Momentum Health & Nutrition
4635 SW Fwy, Ste 640 (281) 356-1400
Houston, TX 77027
(281) 356-9949
(281) 356-9979
(281) 356-9939
(281) 356-1400
(612) 241-9965
Momentum
Momentum 2 Day Slimdown
Momentum Fax On Demand
Momentum Health & Fitness
Momentum Two Day Slimdown
Momentum Worldwide
Momentum Worldwide LLC
Silver Tag Auctions
SilverTag
SilverTag.com
SilverTag.Com, LLC
This is not necessarily a complete list.
COMPANY MANAGEMENT
Additional company management personnel include:
Chris Jones and Robert Jones.
ADDITIONAL FILE INFORMATION
The BBB has attempted to contact the company at the following addresses and has received returned mail from each of the addresses listed below as of today:
17350 Tomball Parkway Suite 330 77064
1010 S. Magnolia Blvd, Tomball, 77375
PO Box 665 Magnolia, TX 77353
6922 Prarie Village Drive Katy, TX 77449
ID: 13000088
REPORT DATE: 12/05/2007
COPYRIGHT DATE: 2007 BBB of Metropolitan Houston
..."
264 complaints in 12 months = 22 complaints per month.
If it normally takes 30 days to resolve a complaint, then 48 pending complaints would indicate an increasing rate of complaints.
I was promised this account was canceled on 3-5-2008.
"A Harris Country District Court issued an asset freeze and temporary restraining order prohibiting Momentum Direct LLC and its owners Robert B and Christopher M Jones from making unauthorized bank account withdrawls from customers who attempted to cancel their orders."
As of September 2008, The Attorney Generals Office was seeking up to $20,000 per violation and up to $250,000 for victims over 65 years old.
I'm researching the outcome and will post when I found more information.
http://www.oag.state.tx.us/oagNews/release.php?id=2843
Agreed Final Judgement and Permanent Injunction:
http://www.oag.state.tx.us/newspubs/releases/2009/021709Signed_AFJPI.pdf
"Tuesday, February 17, 2009
Online Weight Loss, Skin Care Retailer Agrees To Cease Unlawful Conduct
Momentum Direct failed to cancel orders, withdrew unauthorized funds from bank accounts
HOUSTON – Texas Attorney General Greg Abbott today resolved the state’s enforcement action against online weight loss and skin care products retailer, Momentum Direct, L.L.C. Last September, the state charged the defendant with unlawfully shipping unsolicited products to customers, failing to cancel customers’ orders and debiting customers’ bank accounts without their permission. Under today’s agreement, Momentum Direct and its owners will pay $150,000 in restitution and remain subject to an injunction that prohibits similar unlawful conduct in the future.
Momentum Direct has already paid $100,000 in restitution to its customers. With today’s agreement, an additional $50,000 will be made available to compensate purchasers who were harmed by the defendant’s unlawful conduct.
..."