Customer Service at Arby's in Westville Indiana
Complaint
Bob James
Country: United States
I went to an Arby’s in March of 2007 and ordered a chicken salad. I went to school and started studying for a test and opened my salad. No chicken. The next time I went through their drive-thru I asked to see the manager and told (Amy) about my last visit and they need to do a better job.
This must have pressed a button with Amy because she insinuated I was trying to get free food even though I had already paid for my current order. She and I discussed the difficulties of management when she said she wasn’t a manager, she was a "team leader". I said I asked to speak to a manager, hoping to find somebody in responsibility, and she said they don’t have a manager and she was the person in charge. I said, "that’s terrible. You get manager headaches and I bet they don’t pay you any more than the rest of the crew." She responded with, "That’s very rude, you can just wait on your food." And shut the drive-thru door and then she got on her phone (I assume to the cops).
So I sat there and waited until somebody else came through the drive-thru. Then they gave me my food. Amy was still in a huff when I told her I was going to complain about her specifically. "Go for it!" she yelled out the window as I slowly pulled away.
Since filing my complaint I have made numerous attempts to speak with someone, anyone from Arby’s about their rude and abusive treatment toward customers and I won’t be happy with an apology, even if they bother to offer one. All I have gotten in return is a form letter asking if my complaint was handled to my satisfaction. I was NEVER contacted any other way. Needless to say, I won’t go to that Arby’s anymore (not for any reason except that their personnel are terrible) and I tell my story to whoever will listen. If I were a litigious person I would see what a lawsuit might bring, but then I wouldn’t be able to gripe about this event. Still, I think Arby’s should do something for a customer that only wanted their service to improve.
This must have pressed a button with Amy because she insinuated I was trying to get free food even though I had already paid for my current order. She and I discussed the difficulties of management when she said she wasn’t a manager, she was a "team leader". I said I asked to speak to a manager, hoping to find somebody in responsibility, and she said they don’t have a manager and she was the person in charge. I said, "that’s terrible. You get manager headaches and I bet they don’t pay you any more than the rest of the crew." She responded with, "That’s very rude, you can just wait on your food." And shut the drive-thru door and then she got on her phone (I assume to the cops).
So I sat there and waited until somebody else came through the drive-thru. Then they gave me my food. Amy was still in a huff when I told her I was going to complain about her specifically. "Go for it!" she yelled out the window as I slowly pulled away.
Since filing my complaint I have made numerous attempts to speak with someone, anyone from Arby’s about their rude and abusive treatment toward customers and I won’t be happy with an apology, even if they bother to offer one. All I have gotten in return is a form letter asking if my complaint was handled to my satisfaction. I was NEVER contacted any other way. Needless to say, I won’t go to that Arby’s anymore (not for any reason except that their personnel are terrible) and I tell my story to whoever will listen. If I were a litigious person I would see what a lawsuit might bring, but then I wouldn’t be able to gripe about this event. Still, I think Arby’s should do something for a customer that only wanted their service to improve.
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