WORST CUSTOMER SERVICE
Complaint
Uma
Country: India
LG has the WORST Customer Service in India. I took 2 Split AC’s and 1 window AC for my home. I had to get a split AC reinstalled in another room and it took them 1 WHOLE week and that too after 15 CALLS TO ALL OFFICES
ACROSS LG AP(Higher rung)... The service center doesn't bother about the ONLINE complaints and the LG service CHARGES depend on the SERVICE centers....
This despite their 24 Hour Attend to guarantee. it is HONORED always in the BREACH.
Then my window AC went for a TOSS. It took me 2 days to get the service center guy to my house and he just said voltage tripping and went OFF without bothering to check the whole AC. No wonder in a day again it BROKE down and again the same old story.. No RESPONSE to the online complaints.
Service Center doesn't bother to lift PHONES, in fact their lines and cell numbers are PERENNIALLY BUSY... Finally after 2 more days,, the guy turns up and says AC LEAKAGE.. this despite the servicing being done just a fortnight back.. he says he will send guy to replace it early in MORNING and till now he hasn't turned up and it is 6 pm on 27th May..
The WORST thing is that they say they will come and make you sit at HOME and they don't turn up., Being summer, my family has been OUT and i have to take leave from office to SIT Up for IRRESPONSIBLE LG Technicians who do not understand the FOLLOWING:
1) Sense of Time
2) Responsibility towards Customer
3) Loyalty to their company
4) Meaning of the word "Service"
I cant blame the technicians since they are always kids and they really work hard, but it is the CARELESS attitude of MGMT that pains me.. I registered complaint on site as well to NO USE...
I asked call center guy to give me RESPONSIBLE number for AP,. he gave a number which as you can guess is ALWAYS SWITCHED OFF.
Well one thing you can bet, NEVER AGAIN AN LG.. It is the WORST...
ACROSS LG AP(Higher rung)... The service center doesn't bother about the ONLINE complaints and the LG service CHARGES depend on the SERVICE centers....
This despite their 24 Hour Attend to guarantee. it is HONORED always in the BREACH.
Then my window AC went for a TOSS. It took me 2 days to get the service center guy to my house and he just said voltage tripping and went OFF without bothering to check the whole AC. No wonder in a day again it BROKE down and again the same old story.. No RESPONSE to the online complaints.
Service Center doesn't bother to lift PHONES, in fact their lines and cell numbers are PERENNIALLY BUSY... Finally after 2 more days,, the guy turns up and says AC LEAKAGE.. this despite the servicing being done just a fortnight back.. he says he will send guy to replace it early in MORNING and till now he hasn't turned up and it is 6 pm on 27th May..
The WORST thing is that they say they will come and make you sit at HOME and they don't turn up., Being summer, my family has been OUT and i have to take leave from office to SIT Up for IRRESPONSIBLE LG Technicians who do not understand the FOLLOWING:
1) Sense of Time
2) Responsibility towards Customer
3) Loyalty to their company
4) Meaning of the word "Service"
I cant blame the technicians since they are always kids and they really work hard, but it is the CARELESS attitude of MGMT that pains me.. I registered complaint on site as well to NO USE...
I asked call center guy to give me RESPONSIBLE number for AP,. he gave a number which as you can guess is ALWAYS SWITCHED OFF.
Well one thing you can bet, NEVER AGAIN AN LG.. It is the WORST...
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