Autopay doesn't work & no one will even attempt to address problem

Horrible customer service 6 store reps, 6 online reps, 8 days. Account deleted and recreate at least 6 times. Everyone keeps saying the same thing just go in and update to account info with new credit card number. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice and is currently suspended. Even after the store manager at the corporate Center assured me that it had been restored. Corporate email, fax number, phone number and a very long detailed complaint letter is at http://SwensonStudio.com/MetroPCS.htm Please feel free to pass the link along.