GreenCulture is a rip-off

ComplaintsOnline StoresGreenCulture.com

Complaint

0
Donald Smith
Country: United States
I am taking the effort to warn people to avoid purchasing from GreenCulture at all cost. I ordered a Thesally bed frame from them in February 2007. The bed was $1000, and they tacked on an outrageous $350 for shipping and handling. It was to take up to 6 weeks for delivery. Instead, it took 12 weeks. When I repeatedly inquired about the bed, all I got was the run-around. When the bed frame finally arrived, it was of poor quality and coming apart. Since I did not physically inspect all aspects of the bed and catch this flaw at the time of delivery and NOTE IT ON THE DELIVERY INVOICE as the company insists, they were reluctant to do anything. After repeated emails and phone calls, they finally agreed to replace the damaged frame pieces. After an additional 4 weeks, the replacement pieces arrived, and they were damaged worse than the originals – showing a combination of poor workmanship and shipping damage. I have lodged another round of complaints, but now they say that since my wife did not note to the delivery men that there was apparent damage, they will not cover it, but will only give me $100 credit for the substantial effort I have spent.

They are a scam! The bed frame they sell for $1000 is readily available from other vendors for $700 (once you know the true name and mfg of the frame, which GreenCulture does not tell you). They should be ashamed of themselves for co-opting the emerging interest in protecting the environment. Avoid them!

Comments

  • 0
    candy cane
    You I am very surprised to hear this. I had a truly amazing experience with GREENCulture.  I actually furnished my whole hosue with bedroom, dining and living room furniture. Everything went great and they actually delivered the furniture up inside my home and assembled it for me!  Then, I went back and bought some lighting and even a compost bin from them.  I recommend them to all of my friends.  Sorry you didn't have a great experience but with gas going up so much, no wonder why they charged you $350 for shipping.  I recommend them to everyone!
  • 0
    Tracey
    ordered some garden supplies (one in-stock item, a bag of compost activator) a MONTH ago- cannot get customer service to give me any idea when they will arrive- took 3 days to get even an auto-response when I asked for an update on shipping info/arrival time.  they do seem like a bad, scammy company- I would urge anyone considering shopping there to look elsewhere.
  • 0
    Sam
    I am taking the effort to warn people to avoid purchasing from GreenCulture at all cost. I ordered a Thesally bed frame from them in February 2007. The bed was $1000, and they tacked on an outrageous $350 for shipping and handling. It was to take up to 6 weeks for delivery. Instead, it took 12 weeks. When I repeatedly inquired about the bed, all I got was the run-around. When the bed frame finally arrived, it was of poor quality and coming apart. Since I did not physically inspect all aspects of the bed and catch this flaw at the time of delivery and NOTE IT ON THE DELIVERY INVOICE as the company insists, they were reluctant to do anything. After repeated emails and phone calls, they finally agreed to replace the damaged frame pieces. After an additional 4 weeks, the replacement pieces arrived, and they were damaged worse than the originals – showing a combination of poor workmanship and shipping damage. I have lodged another round of complaints, but now they say that since my wife did not note to the delivery men that there was apparent damage, they will not cover it, but will only give me $100 credit for the substantial effort I have spent.
    They are a scam! The bed frame they sell for $1000 is readily available from other vendors for $700 (once you know the true name and mfg of the frame, which GreenCulture does not tell you). They should be ashamed of themselves for co-opting the emerging interest in protecting the environment. Avoid them!
  • 0
    Sarah
    I ordered a wall sconce from Green Culture . They promised it in 5-7 business days. When it didn't arrive, I emailed them. They kept promising it to me "2 weeks from now", 2 weeks from , 2 weeks from now ,only it never came. Finally, during an email correspondence with a Green Culture customer service representative on March 4, 2010 I said, "Just forget it.

    Cancel my order and credit my card." No response, no action. They didn't return my emails (several of them!). Then, finally, they wrote back & said, "we didn't cancel the order bc we have a no cancellations policy!" (yes, the exclamation point was theirs - I didn't add it). Green Culture is horrible.
  • 0
    Bill
    Green Culture on the Internet: Green Culture appears to have a niche >site on the Internet. Being concerned about the environment, I was >surprised to find Green Culture prominently displayed with a Web >page, lovely pictures, and grand claims that I could buy a dining >room set that would be custom made, come from woods that had been >harvested in an ecologically sound manner and the price was great. >After receiving the set, it was clear that it had not been custom made at all. We had a problem with Green Culture when the bolts that >had been sent along with the furniture were the wrong size and >therefore split the frame. After 3 weeks we were still caught up in the miscommunication between Green Culture and the manufacturer of >the furniture. Whereby we eventually learned that the company that >made the furniture was Palliser in Canada. It is not only not a >custom furniture maker but the largest maker of furniture in Canada. >It's products are sold in stores throughout the United States. There >is nothing Green friendly about it and I probably paid more than I >would have if I had bought it directly from a store. The people at >Green Culture have not seen these products and Green Culture has no >retail space. The problem of getting the damaged part replaced was >ridiculous as the person at Green Culture had no conception of how >the piece was constructed. She admitted to Palliser (and I have the >e-mails that went back and forth) that she didn't understand how it >was put together, therefore she relied on Palliser's ability to >decipher the pictures we sent to Green Culture of the damage and >the written explanation we provided. Palliser finally e-mailed and >called me themselves (which enlightened me to the fact that the >table and 4 chairs were made by Palliser) Green Culture's >description of the furniture and their representation of themselves >

    Green Culture on the Internet: Green Culture appears to have a niche >site on the Internet. Being concerned about the environment, I was >surprised to find Green Culture prominently displayed with a Web >page, lovely pictures, and grand claims that I could buy a dining >room set that would be custom made, come from woods that had been >harvested in an ecologically sound manner and the price was great. >After receiving the set, it was clear that it had not been custom made at all. We had a problem with Green Culture when the bolts that >had been sent along with the furniture were the wrong size and >therefore split the frame. After 3 weeks we were still caught up in the miscommunication between Green Culture and the manufacturer of >the furniture. Whereby we eventually learned that the company that >made the furniture was Palliser in Canada. It is not only not a >custom furniture maker but the largest maker of furniture in Canada. >It's products are sold in stores throughout the United States. There >is nothing Green friendly about it and I probably paid more than I >would have if I had bought it directly from a store. The people at >Green Culture have not seen these products and Green Culture has no >retail space. The problem of getting the damaged part replaced was >ridiculous as the person at Green Culture had no conception of how >the piece was constructed. She admitted to Palliser (and I have the >e-mails that went back and forth) that she didn't understand how it >was put together, therefore she relied on Palliser's ability to >decipher the pictures we sent to Green Culture of the damage and >the written explanation we provided. Palliser finally e-mailed and >called me themselves (which enlightened me to the fact that the >table and 4 chairs were made by Palliser) Green Culture's >description of the furniture and their representation of themselves >is misleading and deceptive. Further, I found another letter on the

    >web that had had the same problems and felt he too, had not received >what he had been promised on the website. So, caveat emptor. audrey curtis, ann arbor, michigan

    . Further, I found another letter on the

    >web that had had the same problems and felt he too, had not received >what he had been promised on the website. So, caveat emptor. audrey curtis, ann arbor, michigan
  • 0
    Sally
    BUYER BEWARE:  It appears nothing has changed with Green Culture and they continue their shady business practices.  I placed an online order but never received any confirmation of the order.  Later in the week I called to follow up and still heard nothing.  Over 2 weeks later I found the items I wanted on another site and ordered, only to discover a pending charge on my credit card from GC.  When I wrote to ask them to cancel the order and let them know I was notifying my credit card company I was told that "I had agreed to their policies and that they would win".  Their prices were inflated compared to what I eventually found elsewhere, and it seems they could care less about customer satisfaction - they are in business to make green, not be green.  I strongly recommend you stay away from them and find a reputable online business to purchase from.

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