Timeshare scam

ComplaintsHotelsMayan Palace

Complaint

0
Deborah
Country: United States
When we arrived at the airport in Cozumel a man approached us and said he was a "Tourist Advisory". He gave us some pointers about what to see while we are there, and then offered a good deal on a car rental. We agreed to rent a car from him and he gave us an invoice with signatures saying it was paid in full. The man also invited us to visit a newly built Mayan Palace and listen to a one-hour presentation on timeshares.

We didn't know if we would have time to do it and we said so.

When we were at the airport a week later getting ready to register for our flight home, the same man approached us and said we owe him a balance of $200 because we didn't listen to his presentation. He then showed us our invoice with fine print that said in order to get the car rental rate we received we would need to listen to the presentation. He then threatened us with police.

We paid the money with our credit card and now I have requested my bank to  cancel that transaction.

Do not get caught in this scam! It's a well played game. Do not get caught in it.

Comments

  • 0
    fifi
    I have had my Mayan timeshare for years and have used it only once. Does anyone know how to sell it?
  • 0
    Q
    Well, I was told that they are trained to really manipulate the client.  And I can see that they want to hang on to an ex client's money!!!  It is interesting that you say that they have the worst reputation in Latin America.  It does not surprise me.  The BBB gives them the lowest rating, the UK Timeshare Consumers Association tells people not to do business with them, and now I learn this.

    Perhaps this also explains why they are using the Wyndham Vacation rentals name by agreement for certain properties, so as to entice new customers to believe that they are owned by the Wyndham instead of the Grupo Mayan.  You learn something every day of the week!  I wonder why they behave like this?  Does it not catch up with them in the end?  Surely honesty proves to be the best policy!  

    I do realise now how much we were lied to at the Mayan Palace.....there was nothing given to us in writing of what they were saying to prove that it was to some extent factual.  They never used the word timeshare either, not once!!!  And I was very weak and sleepy after the coffee served to me by the waitress in uniform that day of the 8th May, 2008.  I drank three cups and was hardly able to walk about.  I was asleep on my feet, as it were.  These things should not happen.  We were not even from the US but the UK, even further away, some ten hour flight away!!!  Shame on them!  

    I have been told that they are paying money to certain websites to keep their profile in a good light!  And also there have been a lot of court cases with them in the U.S.  Mexico is now the permanent headquarters as far as I see for the "Lyin' Mayan", as someone once called them.  They need to clean up their act!
  • 0
    BEWARE!!!
    B E W A R E   O F   G O N Z A L E Z    &   G O N Z A L E Z

    or any of their fake names!!
  • 0
    Nettie
    We used Gonzalez and Gonzalez to get us out of a fraudulent deal with a timeshare company in Puerta Vallata and they were wonderful. We lost some money that we put on our charge card but they told us we would. They were straight forward and truthful. We would use them again tomorrow.
  • 0
    Nettie
    Boy, thank god I did not read your posts or we would still be in trouble. G&G got us out of the worst nightmare we have been in. I have the documents to prove it. They asked for no money until they were done.
  • 0
    Nettie
    I can only think someone out there is bad mouthing G&G. They were just outstanding and professional when they dealt with us.The way the timeshares are stealing from us is such a horrible injustice.
  • 0
    True Transfer
    If you are pass your "coolling off" period and you are stuck paying M Fees? gives us a call we transfer your TS to our company's name so that you NEVER have to pay a dollar in M fees EVER AGAIN

    http://truetransfers1.blogspot.com/
  • 0
    True Transfers
    We are a company that takes timeshares that folks don't want to pay maintennace fees anymore! we are NOT a resale company, rental company or lawfirm we simply absorb your TS so that you don't have to pay any more mFees
    Please also note that we DO NOT charge any money upfront!

    truetransfers@gmail.com
  • 0
    Mexican Timeshare Solutions
    Dear Timeshare Owners,

    We invite you to get to know our services at G&G Mexican Timeshare Solutions. We are a Mexican based company that specializes in cancelling contracts purchased under fraudulent premises. We offer free consultations to anybody interested in our services to discuss the details of their case.

    We are empathetic to victimized consumers and we work on a contingency basis; which means no upfront fees, and if we don't achieve results, you don't pay us a cent.

    We look forward to helping you in your claim.

    Customer Service,

    info@timesharescam.com      
    1 888 275-3595
    www.timesharescam.com
  • 0
    RON
    I don't think they are lying, the all membership sales is 50 % a lie.

    They got the best Scan Artist working for them, the best hasslers in the world, watch for my posting to come, I will make sure the all United State knows about the Mayan, how everything works from the moment you get to the reception area, all the tricks involve from the moment you are send there by RCI or any other.

    By the way watch for RCI, in association with the resorts they will open a credit card in your name allowing the resorts to charge them self for what ever amount they are selling you the membership for; details to come.

    By the way I do not work for any time share. I'm just a victim of the Mayan system and got cut up on ti.

    I will destroy the reputation by telling the truth and exposing their tactics.

    Maya I am your worth enemy.

    RON
  • 0
    RON
    Mike,

    I don't know you are but if you work for the Mayan, I will make you an automatic Scam Artist, a Ladron, Ratero, Malechor, but know that you are a Mayan sales person you are used to hearing this kind of word, as a matter of fact I can tell by your response that you are a true criminal
  • 0
    RON
    yes they are, but the best way to fight them is through Profeco which is similar the BBB in the United State.

    I fought One of them and the worst thing you can do is to use the Internet and advertised the names of all the people involve and what they did.

    I was able to recover my money this way, it took a long time, they think that because we live in the USA we can not fight they system, when you sing papers with the Mayan Palace or any other resort they claimed that you are subject to Mexican law, which mean they win automatically, all they have to do is paid a corrupt Judge (all of them) and they are free of guilt.

    Find them using the Internet. Expose your story.
  • 0
    RON
    You must be another ladron, ratero that works for the Mayan.
  • 0
    RobertC
    The Grand Mayan SCAM in Nuevo Vallarta
    My wife and I were also duped with gifts to come and see this timeshare scam. I kept asking for a "guarantee" or "proof" to everything they promised. They just kept double-talking and repeated themselves over and over again. After 5 hours, the price went from $90K to $9K and we bought (temporarily). Back at our hotel, I looked up the Grand Mayan and two days later we went back to cancel. They refused to let us cancel (which is illegal). They wanted us to make an appointment the morning before our flight left. I didn't have 5 hours to argue with them again so we sent an email cancellation from the hotel. I got home and sent a fax cancellation then sent a certified letter to the hotel. Finally they acknowledged my cancellation (within the 5 day period). I also contacted Profeco. Who knows, maybe they are paying everyone in Mexico off to keep quiet. Fortunately, I realized soon enough what a scam this place is. For your family's money- DO NOT BUY AT AT THE MAYAN.
  • 0
    Sammy
    | 1 reply
    The Grand Mayan SCAM in Nuevo Vallarta

    On January 19, 2012, my husband and I were also scammed into going to the timeshare crap at the Grand Mayan.  Some dirty mexican in Puerto Vallarta stopped us while we were shopping, his name was "Marco"...well after being promised a free 1 week vacation and a lot of other things...we found ourselves in a 2+ hour not 30-60 minute timeshare presentation at this place.

    After Saying NO to the $38K deal, the price kept changing and dropping.  They would not let us leave or give us what we were promised.  By the time we headed out of there to the "gift area", which is technically the place were they couldn't close the deal in the hotel, they send you here for someone to push a hard sale and push a close the sale.  Again numbers dropped, we were shown a forclosure timeshare for as little as $82 per month and apparently we were told no maintenance fees, LIES.  Lastly, at their final attempt, they promised us $1,600, for 50 weeks, a disneycruise, and a 2 bedroom.  Why go from 38k for a 1 bedroom and drop down to $1600.  Thankfully, we turned it down and got the hell out of there.

    To all you Americans going to Puerto Vallarta especically if you cruising on a ship, DO NOT GET SCAMMED BY THE LOCALS.  DONT GO! Tell them to "F" Off and walk away quickly. IF it sounds too good to be true it is. Enjoy your vacation, if you dont want to shop in this hell hole, go do an excursion or stay on the ship!

    To hell with not buying at the Mayan, dont go at all!! Stay away from Nuevo Vallarta!
    • 0
      Guillermo H replies to Sammy
      There is a way of recovering your money and getting out of the contract you signed with mayan palace. enter our web site, i am sure we can help you, because we have dealt with Mayan Palace before with great outcomes. our website is: http://www.hernandezojeda.com/
  • 0
    Hunter
    Had a similar experience recently-- you KNOW there is something fishy if you tell them, as I did, that you'd be glad to take all their figures and talk it over with your accountant, and they basically freak out.When I asked for the salesmen's last names and business cards they refused. Mayan Palace is the prime one to watch out for.
  • 0
    Ray
    How much can sales rep make?
  • 0
    Mia Thompson
    Timeshares are well known as scams!
    Is easy to get a timeshare, the problem is the trap behind the offer.
    Before you get a timeshare, inquire about them.
    If you want to know the resort black list, you must visit this web site:

    <a href="http://www.timesharescam.com/timeshare-complaints-resorts-black-list/">Timeshare Complaints: Black List of Timeshare Fraud Resorts</a>
  • 0
    Melody H -Washington
    I'm planning to post to every site possible regarding Mayan Palace, Palace Resorts sales tactics.  They harasse you in person when you check in, you say NO.  They call you, you say NO, they continue to call until you give in and go to their presentation.  First thing at the presentation they ask why you're there...you were talked into it and you wouldn't mind the 10% off and $300 from RCI.  But we're not buying anything we are happy with what we have. So then they send in Leean who is insulting and I said just give me the paper to sign...she says she has to do her job. Fine show us the numbers, she goes on talking about her family and wasting my time repeating what we already heard.  Enough is enough I walk over to the guy who introduced himself as the manager and told him We had enough Leean is harassing and not listening we are done.  Forgot to mention that another reason we are not interested is because I have a fatal disease and it would not benefit us, which I told Leean as plainly as I just wrote it.  Her comments were"then why would we want to leave our children with the maintenance fees that our current timeshare has"...when I went to the manager they sent over another guy to find out what was happening....acted like Leean was in trouble..then passed us to three more men before they finally let us go...why didn't we just walk out?  We felt they had harrassed us into wasting our time and we we're going to get what they offered us!  DON'T DO the MAYAN TIMESHARE!!

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