Fraud
Complaint
Linn Murphy
Country: United States
I filed a complaint with NJ BBB here was what DBW lied. They say they didn't pay claim because I disputed the charges in reality I disputed the charge after they refused to pay my auto repair. Why should I pay for warranty when they don't pay. There Fraud!!'
COMPLAINT ACTIVITY REPORT Case # 80224909 Better Business Bureau of New Jersey
Consumer Info: Murphy, Gaylon L Business Info: DirectBuyAutoWarranty.com
943 Peachtree Street NE Unit 1609 402 Main St. 100-306
Atlanta, GA 30309 Metuchen, NJ 08840
- 404 989-0063 888 654-4484
linnmurphyatl@gmail.com
Location Involved: (Same as above)
Consumer's Original Complaint :
THEY FAILED TO PAY FOR REPAIRS COVERED BY MY CONTRACT. THEY SAID IT WAS PRE EXISTING BUT THEY NEVER INSPECTED MY CAR.
I purchased a 2003 Mini Cooper S. I looked on the internet to purchase a extended warranty for my car. I came accross Direct Buy Warranty. I called them and gave them my miles and the year make and model. They told me they could extend my warranty to 200k miles with a warranty for 2400.00 total. They told me it would cover everything on my car except body, clutch, light bulbs, and wear and tear items. I accepted the contract and knew it had a 30 day waiting period. I purchased the warranty in December in 2011. The grace period was over on the 18th of January.On or about January 24th 2012 I heard a strange noise in my car. I drove it to Global BMW Mini in Atlanta. They inspected my car and told me I had a suspension problem. They inspected the car and I gave them my warranty contract and number. This was on Friday this past week. I heard back from them today on Monday, January 30 and they told me this was a pre exising condition and it would no be covered. I called back 2 times today and they hung up on me. I finally got somneone on the line and asked them how this could be a pre exising condition when it just happend. They told me it didnt matter and hung up again. I asked them to cancel my contract and refund my money since they would not pay. They said no because I filed a claim and it was a pre existing condition. I got the cancelation documents from them and it reads if I sign and cancel I wave all judements, suits and claims. They are trying to keep charging me card and not paying. So I canceled my debit card and disputed the item with my bank. If you look on the internet and google earth their address its inside a UPS Store. They have over 2-3 k compaints. Just google the company Direct Buy Warranty and read the stories. They are pathetic. I have lost a total of 387.50 in charges with nothing to show for it. They deny everyones claim and say its pre existing. They are required to send a Tech out to look at the car. No one was sent and I asked them how do they know it was pre existing condition and they told me they have ASE people who know it is. I have all books and maintenance reocords on my car from 2003 to 2012 and all current. My car has not been neglected.
Consumer's Desired Resolution:
REFUND OF 387.50 PLUS MY REPAIR COST OF 1856.67
BBB Processing
01/30/2012 web BBB Case Received by BBB
01/31/2012 gina BBB Case Reviewed by BBB
01/31/2012 Otto EMAIL Send Acknowledgement to Consumer
01/31/2012 Otto MAIL Notify Business of Dispute
02/07/2012 WEB BBB RECEIVE BUSINESS RESPONSE : As the customer has initiated a charge back of his purchase of the VSC, the customer has nullified his contract.
As a result of the customers actions, DBW has closed the file.
Claims Dept.
02/08/2012 gina EMAIL Forward Business response to Consumer
COMPLAINT ACTIVITY REPORT Case # 80224909 Better Business Bureau of New Jersey
Consumer Info: Murphy, Gaylon L Business Info: DirectBuyAutoWarranty.com
943 Peachtree Street NE Unit 1609 402 Main St. 100-306
Atlanta, GA 30309 Metuchen, NJ 08840
- 404 989-0063 888 654-4484
linnmurphyatl@gmail.com
Location Involved: (Same as above)
Consumer's Original Complaint :
THEY FAILED TO PAY FOR REPAIRS COVERED BY MY CONTRACT. THEY SAID IT WAS PRE EXISTING BUT THEY NEVER INSPECTED MY CAR.
I purchased a 2003 Mini Cooper S. I looked on the internet to purchase a extended warranty for my car. I came accross Direct Buy Warranty. I called them and gave them my miles and the year make and model. They told me they could extend my warranty to 200k miles with a warranty for 2400.00 total. They told me it would cover everything on my car except body, clutch, light bulbs, and wear and tear items. I accepted the contract and knew it had a 30 day waiting period. I purchased the warranty in December in 2011. The grace period was over on the 18th of January.On or about January 24th 2012 I heard a strange noise in my car. I drove it to Global BMW Mini in Atlanta. They inspected my car and told me I had a suspension problem. They inspected the car and I gave them my warranty contract and number. This was on Friday this past week. I heard back from them today on Monday, January 30 and they told me this was a pre exising condition and it would no be covered. I called back 2 times today and they hung up on me. I finally got somneone on the line and asked them how this could be a pre exising condition when it just happend. They told me it didnt matter and hung up again. I asked them to cancel my contract and refund my money since they would not pay. They said no because I filed a claim and it was a pre existing condition. I got the cancelation documents from them and it reads if I sign and cancel I wave all judements, suits and claims. They are trying to keep charging me card and not paying. So I canceled my debit card and disputed the item with my bank. If you look on the internet and google earth their address its inside a UPS Store. They have over 2-3 k compaints. Just google the company Direct Buy Warranty and read the stories. They are pathetic. I have lost a total of 387.50 in charges with nothing to show for it. They deny everyones claim and say its pre existing. They are required to send a Tech out to look at the car. No one was sent and I asked them how do they know it was pre existing condition and they told me they have ASE people who know it is. I have all books and maintenance reocords on my car from 2003 to 2012 and all current. My car has not been neglected.
Consumer's Desired Resolution:
REFUND OF 387.50 PLUS MY REPAIR COST OF 1856.67
BBB Processing
01/30/2012 web BBB Case Received by BBB
01/31/2012 gina BBB Case Reviewed by BBB
01/31/2012 Otto EMAIL Send Acknowledgement to Consumer
01/31/2012 Otto MAIL Notify Business of Dispute
02/07/2012 WEB BBB RECEIVE BUSINESS RESPONSE : As the customer has initiated a charge back of his purchase of the VSC, the customer has nullified his contract.
As a result of the customers actions, DBW has closed the file.
Claims Dept.
02/08/2012 gina EMAIL Forward Business response to Consumer
Comments
You may want to take this matter to the Prosecutors office in the county Woodbridge Township, in Middlesex County, New Jersey
Middlesex County Prosecutor's Office
25 Kirkpatrick St # 3 New Brunswick, NJ 08901
(732) 745-3300
The way I see it is they never ever have paid a claim to anyone These people are ruthless and needs to be stopped,,
Good luck If you need help reply to this site
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http://www.insurance.wa.gov/oicfiles/orders/2012orders/12-0031.pdf