Poor service / Customer support is a joke

ComplaintsCar RentalEuropcar / Interrent

Complaint

0
Antonio
Country: United Kingdom
I've booked a rental with Europcar / Interrent on May the 21st. The hired car would be a Hyundai I30 or similar.
On May the 30th when I picked up the car at East Midlands Airport, a Vauxhall Corsa was given to me without even ask for my agreement.
As no similar cars were available at the time, I would have thought a free upgrade would be the standard procedure. Apparently the standard procedure is a downgrade without even inform the customer about it.
I've raised a formal on June the 3rd 2016 to their customer service. Today is June the 16th and all I got from this "customer service" was no feedback at all.
This people should be selling buckets in a fair rather than hiring cars.

Comments

  • 0
    philippe
    Warning! they rent cars that do not comply with the French Highway Code. My personal experience: After having recovered the vehicle and indicated all the defects on the report. I should have refused it because the registration plates were not perfectly legible. The white circle of "6" and "D" was detached. A police officer noted the violation and now that 5 months after the facts, Interrent sends me an email telling me that they named me as the origin of the facts and, note, they debit me 35 € of my bank card for administrative costs !! And the amends was 90 €, but because of the delay it amounts to 375 €! Interrent subsidiary of Europcar never again !!!

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