UNFAIR POLICY
Complaint
AKM
Country: India
Dear Sir
I purchased Samsung Washing M/c fully Auto front loaded in Nov 2007 and got problem last year as Outer body from down got rusted.Now Samsung is rendering the product completely depreciated @ 22%/Annum of invoiced vaule and not ready to change the part.As per them it is not readily available in inventory, i should keep on trying which i am doing for last three months.Is this policy fair.Had they tell this policy of depreciation and not providing service after four years of purchase of the product I must not purchaed the product from such a company.Not only me i think every wise customer will not make a deal at these conditions.What is fate of the machine puchaed at 22000/- in Nov 2007. My aim i know to get maximum people aware of this deceiving policy.
Ashok Malhotra
+919896783906
+919812038387
I purchased Samsung Washing M/c fully Auto front loaded in Nov 2007 and got problem last year as Outer body from down got rusted.Now Samsung is rendering the product completely depreciated @ 22%/Annum of invoiced vaule and not ready to change the part.As per them it is not readily available in inventory, i should keep on trying which i am doing for last three months.Is this policy fair.Had they tell this policy of depreciation and not providing service after four years of purchase of the product I must not purchaed the product from such a company.Not only me i think every wise customer will not make a deal at these conditions.What is fate of the machine puchaed at 22000/- in Nov 2007. My aim i know to get maximum people aware of this deceiving policy.
Ashok Malhotra
+919896783906
+919812038387
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