company reps & non existant customer service

The past three years of ATT yellow pages have had the worst reps and non existant customer service.  Once ATT makes a mistake they apologize but owe the advertiser nothing unless you agree to pay them for another year.  I didn't and I switched to Time Warner and after 25 years of advertising we have no listing in the yellow pages.  that's how ATT treats it's customers.  Calling customer service, is a joke.  If you ask to speak to a supervisor you are told "they are all in a meeting" translation "we're ATT and we don't care".