Not honoring cancelled tickets

I was due to fly to Santa Ana, CA from Orlando, FL September 28, 2014.   On September 10 I got really ill and was forced to cancel this trip 9/11/2014 with Cheap Air representative Elneld ( I kept my paper work!).   She assured me at that time I would have a YEAR from the time I cancelled this reservation to re-use.    I have finally gotten to the point where I could travel again.    When I called Cheap Air just a few minutes ago to schedule a trip to Milwaukee, WS from 6/19 - 6/25 I was told I had to COMPLETE the trip by June 12 since the original trip was confirmed on 6/13/2014.     That is in direct conflict with what I was told last September.   In addition, the person I spoke with earlier today informed me that I would have to pay an additional fee if the fare exceeded the original air fare of $613.00.     Well, $613.00 is NOT a  cheap air fare but the representative told me that he wouldn't know what the difference would be until he started processing the ticket.   I was not willing to pay anything more for a ticket that I could make the same trip on through Southwest Airlines for less than $300.00.

This is the second time I have been gypped by Cheap Air but I can assure you it will be the last.    Their representatives give incorrect and false information which borders on being fraudulent.    I believe they should be called to task on this -- I am also going to make a complaint with American Airlines as to how this company (Cheap Air) treats their customers.   I know American Airlines is not at fault and certainly not responsible but they should stop doing any business with Cheap Air.

Barbara