False information

I have been at la fitness for a while and when I joined up as an keen boxer seeking general fitness I took a tour around the facilities and when I saw that they had a boxing bag it drove me to join up even though It wan't functional at the time I was told that all it needed was a pin which had been ordered and it would arrive any day now I have been with the club for few months  now and up tip now the bag hasn't been put up I'm a bit dissatisfied with that so la fitness can you please sort it out.