Complaint

0
c chu
Country: United States
I also ordered free trial and paid $4.99 for S&H.  Two weeks later a 30 day supply came and charged $74.98 without my authorization.  Since the medicine has no effect on me, I returned the package immediately without opening the package.  After 10 days  there was no refund on my credit account.  So I called Instaflex several times, they insisted they didn't receive the package.  I went to post office to find the tracking event details and got a copy.  It showed the return package already arrived at West Valley City, UT days ago.
I called Instaflex again to tell them about this.  The agent said she is located at Los Angles and can not call UT to confirm the return.  Then I requested to talk to her supervisor. She said supervisor was busy and will call me back.  Supervisor never did.
My complaints:  (1) Why receiving department did not contact to customer service about this return product?  (2) Why customer service can not call UT to confirm the return?  (3) Do they have a "real" supervisor or just push customer away?

My conclusion, Instaflex has no intention to serve any customer.  Once money is in their account, you have problem to get refund back.

Comments

  • 0
    It's a cramming scam..
    Immediately contact your bank to dispute the charges as fraudulent, and have your bank block your card number or shut down your account to prevent further charges.  Your bank can reverse charges back 2 to 3 months if you dispute promptly, under FRB Reg. E or FCBA.
  • 0
    Instaflex Support
    Hi - we received your tracking information after you spoke with the customer service agent earlier and a supervisor processed your return and refund. You should have received an automated email confirming the refund. Please don't hesitate to contact us back if you need additional assistance.

Post a new comment