NEW 4G DONGLE - PROBLEM SINCE PURCHASE - 25 CALLS + 1 FIELD - NO FIX
Complaint
Sreevalsan M
Country: India
YOU GIVE A BAD PRODUCT - DO NOT REPLACE IT - YOU DONT HAVE FIX FOR IT - YOU ASK FOR BILLS.
I had purchased a 4G dongle after hearing good feedback from my sister and wife.
The product has been a problem since i purchased this January.
It will give “unable to detect device” “no device connected” kind of message.
1st Your Tech Support
Approximately 15-20 Calls, All Troubleshooting Steps from
• Change 4g to 3g
• Take SIM off and put it back
• Restart PC
• Switch-off WiFi and Switch-on
• Some advance Troubleshooting is tried
2nd Your Escalation Team
27-28th Amit from the escalation team,
has been helpful and did provide some tech come over and solve the issue
3rd Your Field Tech Final State
Today 3rd March This person came and tried fixing a patch – it didn’t solve the problem.
The Comment “ this could be a IT issue” – I told him I have tested a 3G of my sister, 4G of my wife already before on this laptop and it works
The tech confirmed there is a product issue with the LTE and they are upgrading a patch
Its product issue – Change LTE with Hwaii
WHY DID U SELL THIS IF YOU KNEW THERE IS A PRODUCT FAILURE – SAVED MY TIME AND YOUR CALLING COST…
Another Care Agent called – didn’t had any solution but wanted confirmation if I’m willing for another experiment – AFTER 21 TRIAL HOW CAN SOMEONE ASK THIS KIND OF QUESTION….THAT TOO A CUSTOMER WHO PURCHASED A MONTH BACK….
I had purchased a 4G dongle after hearing good feedback from my sister and wife.
The product has been a problem since i purchased this January.
It will give “unable to detect device” “no device connected” kind of message.
1st Your Tech Support
Approximately 15-20 Calls, All Troubleshooting Steps from
• Change 4g to 3g
• Take SIM off and put it back
• Restart PC
• Switch-off WiFi and Switch-on
• Some advance Troubleshooting is tried
2nd Your Escalation Team
27-28th Amit from the escalation team,
has been helpful and did provide some tech come over and solve the issue
3rd Your Field Tech Final State
Today 3rd March This person came and tried fixing a patch – it didn’t solve the problem.
The Comment “ this could be a IT issue” – I told him I have tested a 3G of my sister, 4G of my wife already before on this laptop and it works
The tech confirmed there is a product issue with the LTE and they are upgrading a patch
Its product issue – Change LTE with Hwaii
WHY DID U SELL THIS IF YOU KNEW THERE IS A PRODUCT FAILURE – SAVED MY TIME AND YOUR CALLING COST…
Another Care Agent called – didn’t had any solution but wanted confirmation if I’m willing for another experiment – AFTER 21 TRIAL HOW CAN SOMEONE ASK THIS KIND OF QUESTION….THAT TOO A CUSTOMER WHO PURCHASED A MONTH BACK….
Comments
This is with reference to your post dated 18 March 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is with reference to your post dated 18 Mar. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33