Green Coffee Bean and Absolute Garcina trial offer SCAM

ComplaintsInternet ScamsContinuity Subscription Merchants

Complaint

0
Nancy Christy
Country: United States
Ordered a trial supply of two products - Green Coffee Bean and Absolute Garcina online on 3/22/16. $4.95 for each trial supply.  There is a 14 day TRIAL period to call and cancel.  I received the products on 3/29/16 - 7 days AFTER the order.  7 DAYS later my credit card was automatically charged for two more supplies - one at $87 and one at $89.  When I called to complain they said the trial starts on the day of the order!  How can you TRY a product if you don't have it yet? How can you decide after only 6 days of use if it's something you want to continue to purchase? The rep wouldn't budge.  Started each response to my complaint with, "I understand, BUT...."  I asked to speak to a supervisor and was put on hold forever. I called my  credit card company who said it can't be considered a fraud because I did business with this company by virtue of the trial offer purchase. Facebook should be ashamed to promote these companies and something should be done to fix this.

Comments

  • 0
    It's a cramming scam..
    They don't make their money on "free trials".  Those are just to get your account information.  They could, of course, have disclosed what you really had to do to cancel, but they don't want that.  They want some excuse to charge you a bunch of money for their overhyped cr*p, knowing that some suckers will just pay it.  Do you really think they have actual "customers"?
  • 0
    Treat it..
    | 1 reply
    as the fraudulent scheme that it is.  Note that they had their scripts already written to handle the "late cancellation" they expected, because that's how they set it up.

    FTC rules on "negative option" marketing are very clear:  the terms must be disclosed UP FRONT and AGREED TO by the customer.  They were deliberately ambiguous about the trial period, in order to hook in suckers, so you did NOT agree.

    File fraud disputes through your bank to recover your money, and block your card number or shut down your account or they will keep cramming "orders" until you do.  Your bank can reverse charges back 2 to 3 months if you dispute promptly, under FRB Reg. E or FCBA.
    • 0
      File fraud complaints with.. replies to Treat it..
      FTC, your state Attorney General, and the US Postal Inspector.

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