Fraudulent YP Automatic Contract Renewal

In  2014  a YP sales rep sent me a copy of my 2013 Contract and said she was working on the all the changes that I wanted including a much smaller ad.  But after that email, she would not reply to my emails asking for information about the new YP ad that I wanted,  and I was not able to contract her by phone because her YP phone extension was out of service and when I called YP customer service they said they are working on the phone line extension and they would have the sales rep call me...I said no I want to be emailed since I'm contractor and hard to reach by phone during the day.  I also kept sending emails to the sales rep to get my ad changed as I had discussed with her..  She never complied by email and only kept saying in her email reply to contact her by phone.  Every time I tried to reach the sale rep, her YP phone extension was not working.  Then when I was finally able to make contact with her, she said it was too late to make any changes and the old ad was already automatically renewal by YP.   This is complete fraud.   I never signed a renewal Contract and I never received help changing the ad the way I wanted it.
I ended up never getting proper help from the sales rep to discuss the different options and prices of the YP ads and I ended up not even getting close to the ad that I wanted.  My business ad shown in the current 2014 hard paper telephone book is NOT even close to what I wanted.  Absolutely terrible customer service and I feel it was very deceptive and extremely poor business ethics.  I'm so completely dissatisfied with the customer sales ad service that I received this last time, especially since I was forced into renewing YP  Printed YellowBook advertising  and my Online advertiising that I did not want and a sales rep who refused to work by email as all the other YP reps had done for me in the past.
I have sent complaints to YP about this situation, but no help so far.  Now I’m trying not to get stuck with the automatic renewal again this year, and it seems hard to find the correct address (for California) to send my YP non-renewal request. Unbelievable how a company could legally be allowed to operator a business in this fraudulent manner.