Faulty dryer and the lack of customer service to resolve the problem

On March 28,2008 I purchased a washer and dryer (Kenmore Elite)delivered on April 2, 2008 by B Cameron & Cameron.The delivery was made, however when they tried to put the washer in the drian pain was too large so instead of stopping and letting me know they crammed it in damaging the pan that was now crushed and bent between the washer and dryer.The dryer still not all the way back in place because the tray was blocking it.When my husband in a few days goes to change the pan and PROPERLY put the dryer in place he sees puddling of water under the dryer and when he moves the vent hose on the dryer water POURS out.This was Sunday when we noticed this,we call the store #02824 in Cary NC.where we purchased it from the gentleman my husband spoke to was John Hooks he imformed my husband he would be off the next day but would turn it over to John Bames.On Monday we never received a call so we called a few times and was transfered to a voicemail stating we would get a call back in 50 minutes,still no call.On Tuesday out of faustration I walk in the store and speak to John Bames who knew nothing about it, he said I needed to speak to Pasty who was at lunch she would call me back,never received a call from Ms.Pasty.Idid receive a call the next morning from Arthur from Cameron & Cameron who stated he was going to be at Sears and was going to try to get it exchanged out, Ms Patsy then did call and say a service man would be out Thursday I work From 9-5 so we were unable to do that,so today I walked in the store once again on my lunch hour that was a half hour that took an hour and a half so now this is causing me to lose money as well. Ms.Pasty,Patty and Tina (operations manager) we unable to get a service man out on Friday the soonest appointment was April 14th  I felt was unexceptable my choice at that point was to return the dryer and get my money back,the other option was to pay the difference of a comp unit since mine unit was a close out.I don't feel that was fair to me since ther was a good possibility that the dryer could be repaired but not in a timely manner.I spent $1135.00 in your store  that day, and I felt that I should have received what I paid for a "functioning unit".This has been one of the worst buying experience I have had.The right thing to have done would have been to do an even exchange and have a satisfied customer.I hope you all have learned from my bad furtune.   Brenda Hall