Overcharging, not complying with reservation agreement, other
Complaint
Jolly
Country: Puerto Rico
My family and I are very angry with Dollar Rent A Car in Isla Verde/Airport, Puerto Rico, 3 times we use their services and 3 times horrible. To cut it short:
1. Dollar Rent a Car tells you that they are in the San Juan - Luis Munoz Airport. TOTAL LIE. You have to wait for a shuttle, to get you to a 20 minute ride, if there is not traffic jam, which usually there is in Puerto Rico. The total amount approximate from you waiting the shuttle, to the point you actually get the car is around 1 and half hour. What is worst and that in order to bring back the car to the place of rental, it is difficult, is like a labyrinth. Make sure to give yourself two extra hours just to find the place, and even learning how to get out (not the same way as you get in).
2. I made a reservation, but when I arrived the car was not available, not even one similar. Rude people in the front desk as well.
3. I reserved over the Internet - Carrental.com - the price that they indicate will not be the one you pay. Because Dollar Rent A Car says that Carrental.com only gives an estimated, never the real amount you will be paying.
4. Within 5 minutes driving the car, flat tire. Call Dollar Rent A Car, to come and pick me up around the corner. Yes, they came, 45 minutes after the call, but I had to pay for the tire. 5 minutes driving the car and do you really believe it was our fault of the bad tire? Don't believe so, but the contract indicates the tires are our responsibility.
5. Leave with the same car, and as I am almost arriving to my destination (1 hour and half away from Dollar Rent A Car), the car broke down. What a luck? or poor maintenance?
If you decide to choose them, I sincerely want to wish you the best of lucks. There is many others that I have tried that even thought the price may be a little bit more to pay, the service it is great.
1. Dollar Rent a Car tells you that they are in the San Juan - Luis Munoz Airport. TOTAL LIE. You have to wait for a shuttle, to get you to a 20 minute ride, if there is not traffic jam, which usually there is in Puerto Rico. The total amount approximate from you waiting the shuttle, to the point you actually get the car is around 1 and half hour. What is worst and that in order to bring back the car to the place of rental, it is difficult, is like a labyrinth. Make sure to give yourself two extra hours just to find the place, and even learning how to get out (not the same way as you get in).
2. I made a reservation, but when I arrived the car was not available, not even one similar. Rude people in the front desk as well.
3. I reserved over the Internet - Carrental.com - the price that they indicate will not be the one you pay. Because Dollar Rent A Car says that Carrental.com only gives an estimated, never the real amount you will be paying.
4. Within 5 minutes driving the car, flat tire. Call Dollar Rent A Car, to come and pick me up around the corner. Yes, they came, 45 minutes after the call, but I had to pay for the tire. 5 minutes driving the car and do you really believe it was our fault of the bad tire? Don't believe so, but the contract indicates the tires are our responsibility.
5. Leave with the same car, and as I am almost arriving to my destination (1 hour and half away from Dollar Rent A Car), the car broke down. What a luck? or poor maintenance?
If you decide to choose them, I sincerely want to wish you the best of lucks. There is many others that I have tried that even thought the price may be a little bit more to pay, the service it is great.
Comments
About a month after I returned from my vacation, I noticed that they drafted my bank account for $673.80 in addition to the $382.65 I paid to rent the car for a week. The information in their report contained false information. They were obviously trying to stick me with this cars damages. I have three witnesses who rode with me in that car who can verify that that car was already in very bad condition when I rented it.
I also lost about $300 in phone charges trying to resolve this issue with them. (I was unaware I was being charged heavily for the international phone calls until I received my phone bill.) I even tried talking to the company headquarters and got nowhere. They sent me an email basically saying that the charges were justified and their paperwork falsely accuses me of causing the damages by hitting a speed bump.
They have been very difficult to contact by phone and have neglected to respond to many of my emails as well.