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Complaint

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Rob R.
Country: United States
I ordered 2 high-end ceiling fans, total order over 500$.I promptly received one of them, but the secnd did not come. There was no reason sent, not answer to multiple emails, and my phone calls have not been returned. Many telephone numbers are listed and I get various voices, but noone calls back. The  fan may be on back order but 1- they should let me know, and 2- I shouldnot be charged until it is shipped, and the entire amount was immediately placed on mycredit card! BEWARE OF HOMECENTER.COM!

Comments

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    tj
    Since they have charged you for both fans even though you have only received one, send them written notice (via US Mail, certified return receipt requested) that you have been charged for two fans but only received one, and if they fail to contact you regarding the undelivered fan, you will be disputing their charge.

    If you don't get a delivery or a response to your merchant letter within, say, 2 weeks, you might as well dispute through your bank what is now an overcharge.

    Be sure to dispute through your bank any charge for product you have not received, making sure your bank receives your dispute in writing within 60 days of the statement date on the statement showing any disputed charge, to preserve your FCBA dispute rights.

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