Showroom Closing

ComplaintsOtherDirect Buy

Complaint

0
Edward Andrews
Country: United States
I have belonged to Direct Buy for several Years. I have had a good experience with them through the years. However last weekend my wife and I went to the Savannah, Ga. showroom and found the doors locked and a notice on the door stating they had closed down 3 weeks earlier. They claimed I could keep shopping through them online and through a Home Shopping Service which you used via telephone and e-mail.
Herein lie the problems:
My e-mails remain unanswered {2}
There was no notification attempt made to inform us of the closing.
There is not enough information, images, pricing, or even a complete list of manufacturers to choose from.
The closest showroom is 150 miles away.
I guess a lawsuit will be my next path

Comments

  • 0
    tj
    Demand a refund of your membership, and if they do not provide it, contact your state Attorney General.
  • 0
    Trudy
    HI EDWARD
    One of the newest law suits is on behalf of all U.S. residents,
    who joined from Oct. 29, 2003 onward---join at no cost to you
    www.milberg.com                     1-877-692-1965
    Also, join us at "DIRECTBUYCOMPLAINTWIRE"
                    "DIRECTBUY COMPLAINTS-DON'T MAKE OUR MISTAKE"
                     LIST OF law suits on p. 67
    Write a posting at the end of the file to keep in touch
    because after so many days, new complaints disappear
    Don't let them away with it!!   Good Luck!!
  • 0
    Ryannrio298
    I went to my showroom and waited and watched the sales rep ignore me with my questions and go smooth talk a potenial "new" victim.  I waited several more minutes and she never returned. We got up and left. I purchased all the products we needed at Home Depot for cheaper than what was listed in the catologs!! I emailed the first email address I found online and got a phone call from my local showroom about how sorry they were, blah blah. No I want plantation blinds. We a "rep" is not available in our area.  So they wanted to know if we were serious about purchasing them, "they would eat the $100.00 service call".  How can  I promise something if I don't know how much they will cost me!! I have emailed, called, faxed and no one will call me back. If I have to go up there, it will not be pretty!!!!
  • 0
    ??????????
    ??????????HOW CAN ANYONE HELP YOU???????
    WHERE DO YOU LIVE & WHEN DID YOU JOIN?
    DOES YOUR CONTRACT INC. A CANCELLATION OPTION, IF SO, WHAT?
    EVERYTHING MUST BE IN WRITING, BY  REG. OR CERT. MAIL ONLY!!!!!!!
  • 0
    Paula
    Do you all know what happen to the Direct buy in savannah. Did they close down,, and what do i do about my membership. I want to cancel my membership. If you have any answers please email me.. dnx_paula@yahoo.com.. thank you
  • 0
    ???????
    Read the comments by Trudy
  • 0
    ?????
    Paula---Why should you get a private response when people here are trying to help & they repeat themselves over & over again
    & those who need help, do not read this site for help,
    & they do not answer the basic questions??????????????????
  • 0
    James Craig
    To any interested:  On April 9 my wife and went into the DirectBuy in Merrillville In to take advantage of an offer by DirectBuy for a 30 day free trial of their club.  After sitting through a 45 minute presentation we were switched to buying a two year membership I am very ashamed of my gullibility
    but I must say the sails man who did the bait and switch was very good.
  • 0
    Trudy
    Hi James
    Don't be ashamed, you just need to turn this feeling into constructive
    anger,  contact   www.cohen&malad.com
              lawyer IRWIN LEVIN---NEW law suit on feb. 10, 2010
    & GOOGLE:  "MERRIVILLE COMPANY FACES CLASS ACTION CASE" (newsroom inside)
    ---------------------------------------------------------------------------
    Find proof of cheaper prices & send registered mail, demand a rescision,
    there are tons of law suits all over the States for Fraud, hidden fees
    & high pressured tactics to join "the same day"
    Just remember that they are more desperate than ever to get your money immediately, before you have a chance to think,
    because it won't be long before they will be put out of business,
    the sales people are specially trained to scam & lie to you,
    & they tell you everything that you want to hear because
    THEY ARE NOT BOUND BY ANYTHING VERBAL--THAT IS WHY THEY ARE SUCH PROUD CRIMINALS, THEY DO NOT HAVE TO TAKE ANY RESPONSIBILITY FOR THEIR LIES

      they know that people cannot afford it, so they add a high-risk loan to your bill.....so they can trap you forever


    If you re-write your complaint (at the end of the site), at heading:
    "DIRECTBUY COMPLAINTS-DON'T MAKE OUR MISTAKE"
    you can get a lot of help on how to get your money back,
    hopefully you will check back to get this response--(these headlines to new complaints disappear & then I can not find them later,
  • 0
    rolland
    We supply quality charcoal of all kinds,ranging from Wood charcoal,sawdust charcoal,Bamboo charcoal.

    Our products are good for BBQ and restaurants, we need contacts of local and foreign buyers to expend the sell of of our products.


    We sell at competitive prices CIF and FOB,Please get back to me if you are an interested buyer.

    Regards,

    To:
    ckanticominingATyahooDOTcom
  • 0
    GET YOUR MONEY BACK
    GETTING YOUR MONEY BACK IS EASY:

    1) MAKE SURE YOU ARE COMPLYING WITH LOCAL LAWS FOR PROTESTING.
    2) MAKE A NICE PICKET SIGN.
    3) SHOW UP ON SATURDAY BY 9:30AM JUST BEFORE THEY START SELLING.
    4) TELL PEOPLE YOUR STORY/EXPERIENCE.
    5) BE TRUTHFUL, AND DON'T OVER EMBELLISH.
    6) THE MANAGER/OWNER WILL WRITE YOU A CHECK TO GET RID OF YOU.

    HOW DO I KNOW THIS???  
    THAT'S WHAT A GUY DID IN BURBANK CA.
    THE MANAGER/OWNER WROTE HIM A FULL REFUND AND GOT RID OF HIM.
  • 0
    Closing
    They have closed stores in California, Tennessee, Texas, Ohio, Nevada, Atltanta, Savanah, and more.....It sounds more like Direct Dying.

    http://www2.wsav.com/sav/news/local/article/d ... ncerned/115142/
  • 0
    JOHN WALKER
    ME AND MY WIFE CAME IN A AWHILE SAT DOWN WITH A WOMAN NAME PEGGY I BECAME DISPLEASE WITH HER RUDENESS WE FELT THAT SHE IS A NASTY PERSON IV HAVE WROTE A LETTER TO THE PR OF THE COMPANY
  • 0
    FormerDirectbuyemployee
    I worked for Directbuy for five years.  I can tell you, my opinion.  If you are going to spend over 15,000.00 on a project, Directbuy will pay for itself and start to save you money on some items.  Not electronics or most appliances.  I worked in West palm beach, Florida.  The problem with Directbuy is the delay in shipments sometimes months.  Greedy center owners who will chisel every penny out of you and some very serious class action suits in the courts against the company.  These suits could cause the manufacturing community to distance themselves from what they may feel is a shady company.  If I had a major project and had time to WAIT and Wait for products I might join AFTER the numerous lawsuits are settled if the company makes it.  I would join in West Palm tho.
  • 0
    What a rip off!
    Savannah GA closed; see for yourself:

    http://www2.wsav.com/sav/news/local/article/d...

    And Columbus Ohio:

    http://www.dispatch.com/live/content/business...
  • 0
    What a rip off!
    They closed stores in Fairfield, Pleasanton, and Palm Spring California too.  This can't be good, save your money.
  • 0
    directbuyscam
    In light of comments and testimonials soliciting others to "be like me, I'm a member and I'm saving money", this scam, which is nothing more than and a variation of the "Advance Fee Fraud" scheme, is parting yet more of the "something for nothing" crowd from their money.

    Here's how it works: the potential victim is baited to call for more information after seeing a tempting infomercial and how on the "inside" someone can get better deals or a telephone "tickler" call is made to a potential victim and an informative letter or brochure is sent afterwards inviting them to an open house so they can see for themselves how much others like them have saved and how much they themselves would save, along with some form of an invitation to join. The letter and subsequent follow-up telephone calls promise rich rewards of savings by buying direct from the manufacturer, at cost, with no Mark Up, No Middleman if only they were "members" of this so called highly esteemed and long time in business organisation. Typically, the pitch at the open house includes mention the so called fact that tens of thousands of other smart and savvy consumers have saved along with a slick selection of what they have saved on -- and you, too, can begin saving as soon as you join this elustrous group by signing a "membership agreement" costing thousands of dollars payable in advance of receiving any benefits - you are told that amount is paltry compared to the savings you will obtain over a 10 year period - and you must sign the contract on a now or never basis. You are even made to feel stupid if you don't sign - only a fool would not take advantage of the savings - spend a little to save a lot sort of thing.

    If you're not saying "scam" by now, you should be. Should you agree to participate in this Advance Fee savings scam, something will go wrong. Savings evaporate ... or.. Wrong or defective merchandise will be ordered ... or ... Order delays ... or ... Order mishaps and screw-ups. You will not be allowed to cancel your "membership" and get out of the deal.

    If you decide to order merchandise, money from you, in advance of receiving the merchandise -- an insignificant sum, really, in light of the windfall of savings about to land in your lap -- will be required to order merchandise without any written guarantees of actually saving money.. You pay, you wait for the merchandise . . . and all you'll get in return are more excuses about why the order is held up and assurances that everything can be straightened out if you'll just be patient and wait a little while longer or send a bit more to pay for this or that price increase. Once you start making threats, these scammers will threaten to sue you if you don't make good on your end of paying for the membership contract in full.

    Beware that the Membership Agreement is in reality nothing more than a legally binding sales contract that may have been glossed over in light of all the savings you are excited about expecting. Carefully look at it - it contains NO GUARANTEES OF SAVINGS - instead there is a "NO ORAL PROMISES" clause: "No oral promises or statements not contained in this Membership Agreement shall bind or obligate the club." It's like a get out of jail free card - they can tell you anything pie in the sky in the open house tour or over the phone to get you to join, but once you sign the sales or Membership Agreement, you agree to the NO ORAL PROMISES clause! So what happens if it turns out not to be what you expected? Ouch. Too late. You're stuck. That NO ORAL PROMISES clause comes back and bites you. Want a refund? Beware that the Membership Agreement states: "Members understand this program is not sold on a trial basis and that no refund of membership fees will be made." So you only partially paid on your contract and think that you're just not going to pay the rest of the contracted amount? -- beware that the Membership Agreement states further: "Members do not have the right to terminate the Membership Agreement without paying the amount remaining for this Membership." And if you think you're going to get a refund because you never found anything cheaper and therefore didn't use the club, think again. There's a clause in the Membership Agreement about this too: "The Membership Agreement is not conditioned on the use of this Membership."

    In a nutshell, the con works by blinding the victim with promises of an unimaginable fortune of what others like them have saved, what they could have saved if only they joined earlier, and what they can expect to save by joining now. All the while the con artists are keeping certain important information secret from their intended victim, so once the sucker is excited and sufficiently glittery-eyed over the prospect of what he or she would do with all the money he will save, he is then squeezed for however much membership fee in full at the time of "joining" or have the sales contract balance immediately financed by a separate finance company, actually a subsidiary of the parent scam company. The money the victim parts with willingly, thinking "What's $5,000 here when I'm going to end up saving over $50,000 when this is all done?" He fails to realize during the sting that he's never going to actually get the promised savings because all of savings are expressly disclaimed in the fine print of the contracts and merchandise ordering materials. The very sales contract, which the victim was at first eager to sign, now comes back to bite him with all those adverse terms and conditions.

    The scam involves their very effectivly hiding the fact that not all savings are passed on directly to members.  This is accomplished by the franchisEE agreeing in the franchise agreement (the terms of which are unknown to the victim member) that the franchisOR can keep all discounts and rebates and not pass them on to the member. It is only by reviewing the 260-plus page agreement with the franchisOR that the victim would every learn that the franchiseOR reserves "the right to keep rebates, discounts and other payments from manufacturers and suppliers."  They also keep early-pay disccounts and all members' purchases are paid by the member at the time of ordering.   All of this messing around is designed to part the victim from his money.  This marketing scheme is now the subject of a numer of class action lawsuits around the country.

    Once the scam is explained, it seems so obvious a con that you'd wonder who would fall for it. Yet fall for it people do because they're mesmerized by the wealth that will soon be theirs in the form of all the savings by not paying any markup or middleman costs - and how smart they are by taking advantage of the join now or never opportunity. They also fail to realize there's a hook hanging just out of sight; at first all they see is that others are getting savings and they want to join this cadre, thus they're ill-prepared to mentally shift gears when the con artists turns the tables. Because the premise of "saving tons of money" is wholeheartedly swallowed early on, it's not at a later point questioned when things begin to go wrong with the transaction and the dupes who have been targeted find out the hard way that there is a no refund policy on all the money they have paid in advance of receiving these now questionable "savings."

    Beware paying in advance for something for nothing - no written guarantees of promises made should send you running - especially in light of the tactics of "Be like me, I'm a member and I've saved money."  -- You may not!

    http://edumacation.com/DirectBuy
  • 0
    Bill
    I just went to Direct Buy here in N.J. to find it being closed. Is this happening all over? I signed up for 5 years back in 2009 and need help trying to get my money back for the membership. Is this possible? Please help. Thanks, Bill
  • 0
    Bill
    I just went to Direct Buy here in N.J. to find it being closed. Is this happening all over? I signed up for 5 years back in 2009 and need help trying to get my money back for the membership. Is this possible? Please help. Thanks, Bill
  • 0
    up to you
    Savannah GA closed; see for yourself:

    http://www2.wsav.com/sav/news/local/article/d...

    And Columbus Ohio:

    http://www.dispatch.com/live/content/business...

Post a new comment